The Hilton Hotel is a world-famous hotel, but this stay has given me a very bad impression. I booked two rooms on November 11, 2025, checked into the hotel on the 11th, and checked out on the 13th. Due to the rush of check-out, I left things in both rooms, one was a mobile phone charging plug and connection, and the other was a computer power adapter (Asian plug to American plug). On the evening of the 13th, he called the hotel lobby to explain the situation. The receptionist in the lobby said that he would wait for the manager to open the warehouse door to get it. The next morning, our family drove 30 minutes to the hotel lobby, but the receptionist still said that the manager was not there and we couldn't get it. These two plugs are not worth much, but the hotel's way of dealing with things is too impolite. Normally, customers come to the hotel to pick up their belongings. Why don't they take guests seriously? This is the worst Hilton store we have ever stayed in.
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