We had arranged a corporate event at Sheraton Grand, Indore. Everything was great from sumptuous food to impeccable service. Rooms are nicely made and luxurious, event space/ballrooms are unparallel, My 11/10 for everything and special thanks to Saalim Tyagi for managing so well
Nice Hotel to stay, The room was so good and it's very clean. The food is very good and have many varieties to try. Actually I don't like North Indian food but in this hotel the food taste was so good and yummy and The service is very very good especially Virat Sharma and Lucy service was very great ful and virat is so friendly and so kind, Front office members (Allok Mishara and Aunpa) really good and they welcomed us nicely. Thanks for the wonderful experience.
I recently stayed in Room 312 at your hotel, and I regret to inform you that my experience was far below expectations. I would like to provide detailed feedback regarding the issues I encountered during my stay The toilet was not functioning properly, with continuous water flow. This created a significant inconvenience throughout my stay. There was no minibar or refrigerator in the room, which was quite unexpected for a hotel of your standard. I called in-room dining to place an order, but was asked to call back later. Unfortunately, I never received a follow-up call, and my order was not taken. I reported these concerns to the receptionist, who informed me that the manager would get in touch with me. However, I did not receive any further communication from the management team. Later in the night, there was a power cut in my room. There was no immediate power backup, forcing me to come down to the lobby to report the issue. I had a very uncomfortable and unsatisfactory stay. The service and overall experience did not meet the standards I expected, and I would not recommend the hotel based on this experience.
It is a newly constructed property with spotless rooms, amazing service, super friendly and cooperative staff, especially Astha, Cheli and Raju Ji. The food is fantastic and room service is excellent. The location of the hotel is great too since it is centrally located and every significant location in Indore is about 5 to 15 min. The staff was kind enough to guide me regarding my visit to Ujjain and Omkareshwar and I followed their itinerary and it worked best for me and my wife. Regarding cleanliness, the rooms were super clean, linens were spotless, towels were really fresh and washrooms were well sanitized and kept. All necessary toiletries were provided. In short, go for it!
訪訪客Customer-driven. Great hotels know that one of the secrets of excellence is being customer-driven and understanding and fulfilling clients' needs and expectations. ... Creating experiences. ... Service quality. ... Loyalty. ... Human resource management. Thanks for having us over! Thanks for such a warm welcome! We had a very enjoyable overnight stay. Your hospitality exceeded our expectations. What a great stay this past weekend! Thank you, we enjoyed our stay there! Thanks for a fantastic weekend spent with you!
訪訪客The hospitality was very good. They even allowed to keep our luggage after our checkout for 12 hours without charging any extra charges. The only suggestion i could give is breakfast could be better. Rest everything was really good.
訪訪客Hotel located in a prime location in the center of the city. Nice and comfortable stay. Polite and helpful hotel staffs. Food at the hotel for room service is quite expensive especially if you are staying alone but it should do fine if you have come as a family.