Staybridge Suites 蘭辛，奧克莫斯(Staybridge Suites Lansing-Okemos)

結帳後，我檢查了我的銀行賬戶，我的卡上被扣了20.00。入住時付了現金，回到酒店問前台服務員收費是多少？他表示不知道。所以他說他會退還我卡上的 20 美元。他表示應該在幾個小時內糾正。我現在要去第二天，但我的錢還沒有退還。 除此之外，這是一次很棒的經歷。工作人員非常令人愉快和樂於助人。 房間舒適乾淨。 肯定會再次入住。

泳池沒有毛巾。當我們醒來時，我們發現房間裡有一隻蟑螂。工作人員讓它看起來像是來自我們的東西。

這是一家寵物友好型酒店，我有嚴重的過敏症，所以在預訂之前提前知道這一點會很好。此外，當我們到達那里辦理入住時，他們沒有我們預訂的房間，他們超額預訂了，他們說他們會升級我們的房間，但實際上比我們預訂的房間降了級。我們決定去別的地方

這是一家不錯的酒店，滿足我們住一晚所需的一切。我們很享受早餐，種類繁多。我們住在一間有兩間臥室、兩間浴室的套房。廚房/起居區有點小，但這並不重要。

我被收取的費用比我透過 ********** 預訂的費用要高。他們拒絕退還我多收的費用，至少可以說我很失望。我不再呆橋了…

我們在入住當天早上 8 點接到電話，被告知他們已經把我們的房間給放棄了。他們已經超額預訂了當晚的住宿，我們需要尋找另一家酒店。我們提前 2 個月進行了預訂。客戶服務很糟糕，她甚至不幫助我或回答我的問題。我們以後不會預訂這家酒店。

Booking with ******* has a different price than what i was charged at the hotel. That was unfair. The breakfast was not good! Served on paper plates and plastic ware, bacon so burnt you couldn't pick it up without it falling a part. Eggs were warm.

Staff was super nice. Breakfast was good. rooms clean and in good condition. Exercise room was good and there was a pool. Super close to restaurants and shopping. Hallway carpets a little Worn but that was only complaint.

Didn’t really stay. When we arrived the woman in front of us was complaining about the room not being cleaned from the day before and they were out of towels. Our room smelled of **** and could see crumbs on the night stand. Upon inspection of the bed I found a tiny moving insect under the sheets on the mattress. So we left to the holiday inn express next door, I’m not fooling around with bed bugs. The person behind the counter was willing to refund us for our inconvenience but because we used ******* we had to go through customer service. ******* reached out to Staybridge who said they wouldn’t refund us due to the booking agreement and that was that. So, I would like to personally quote Logan Roy to both Staybridge & ******* for charging me due to conditions beyond my control. But I’ll still take the $150 loss to avoid bed bugs.