Comfortable rooms, great service and good facilities. The bar, pool area and reception all are lovely. Just round the corner to the old town and shopping, restaurants very close by. You can walk to the funicular station for Nordkette. I was very impressed with the excellent service at reception and the bar
Room very basic but generally adequate. Plus points: God location, nice lobby area and staff were friendly. WiFi seemed ok for me. Negatives: far too warm overnight especially with the very heavy duvet which is the only bedding available, had to leave the window open even though it was -9 C outside, this meant it was very noisy. Not enough pillows, 1 very flat pillow makes for an uncomfortable night for people used to more. I kept migrating to the divot in between the two narrow single beds making up the double as the curve in the mattresses was very pronounced. Not the cleanest room. Little sound proofing inside and very noisy from adjacent rooms. Could hear the person above coughing / sneezing / walking around and even zipping their suitcase at 6am!
Absolutely outstanding experience all round - the room we got had a beautiful view of the river Inn and the Nordkette, the breakfast was very varied and delicious, and there are two spa areas, one in the basement and one on the top floor.
My husband and I stayed 3 nights in a deluxe room with Mountain View’s it was super clean and very spacious. The staff couldn’t do enough for you Jonas at reception was just amazing and so so helpful 👍 We had a few drinks down at the bar and the staff there were always ready to help even though it was a busy weekend with the ski jump competition all the staff were amazing love this hotel. We didn’t have breakfast there but I’m sure it would of been good. The hotel is only like a block or two from the train station so that was another plus and to walk to down town Innsbruck was an easy stroll. Went to the ****** but it wasn’t a winner 😩😩😩 Will definitely stay there again if in Innsbruck 👍
The Alphotel Innsbruck is probably the worst hotel we've ever stayed at! But we had no choice since we were on a tour package and this was the hotel that Gate1 chose for our itinerary. We weren't the only tour members who did not have a good stay at this hotel. Our tour group had a long day and we were scheduled to arrive late so we were all pretty tired when we arrived. Unfortunately the room we were assigned to didn't even look or feel exceptionally clean and I'm surprised I didn't take photos of the room! Comparing posted photos of the rooms on TA our room looked much older and didn't even have a real chair, but only one of those small round ottomans. And that ottoman was dirty and stained, so we didn't want to sit on that! The bedspread had that ”ick” factor, so we removed it but at least the sheets were clean. Carpet looked grungy so we made sure to wear our slippers and not walk barefoot on it. Regret not taking pictures of the room now. We've stayed at hotels with older or ”tired” decor but they were at least neat and clean, but not at this hotel! Now the ”fun” part was our bathroom door. I was getting ready to take a shower and went into the bathroom, but wanted to use my own soap and toiletries, so I went out of the bathroom and my husband (who was standing in front of the bathroom, looking at the closet or something right across from the bathroom) shut the opaque glass bathroom door. I went back to the bathroom and tried to open the door and it was locked! It was one of those simple privacy type locks where there's usually a pinhole that you can usually press and it'll pop open. Unfortunately, there was no pinhole but a screw so I tried twisting the screw but the door remained locked. Husband tried but it kept turning and he didn't have any tools so he called the front desk and they sent the maintenance guy up. The maintenance guy looked at the door and tried twisting the screw with the same results and said he needed to go get his tools. He returned with his small toolbox and tried several screwdrivers, with no luck. Then he tried using a small drill to remove the screw and still couldn't get the door unlocked. Meanwhile, we were sitting on the bed and watching tv since there was nothing else we could do. I texted our friends who were also traveling in the tour group and assigned to the room right next door to let them know what was happening. And to apologize to them for the loud racket, as the maintenance guy went and got his large power drill and was basically removing the entire door knob and panel. So the guy had to destroy the whole door knob panel because the door lock screw or nut inside the panel was probably stripped and couldn't unlock or open the door; so if I was on the other side of the door I would have been stuck in the bathroom! Other hotel guests across the hall were opening their doors to find out what the loud racket and noises and disturbance was. This whole problem took the poor m
訪訪客Evitate!! 4stelle cadenti! Esperienza pessima. Personale incompetente, falso e opportunista. Mai chiesto scusa per un sacco di cose che non sono andate. Al check-in, dopo un ****** enorme per le camere che non corrispondevano a Booking, ci hanno comunicato che l’area relax sarebbe stata aperta dalle 16 fino alle 21: peccato che il cenone di capodanno iniziava alle 18.30, ed essendo le 17 avremmo dovuto scegliere. Al giorno seguente ovviamente non si poteva. Questa limitazione deve essere indicata sul sito. In camera termosifoni spenti nonostante il 31.12. Arrivare in camera e in bagno e doversi fare la doccia al freddo non è da 4 stelle! Ho dovuto accenderlo da me! Il flusso dell’acqua scarso per cui La doccia è stata un pena. Abbiamo comunicato sin dalla prenotazione (con telefonate e mail) l’allergia al pesce di una mia amica. Ci hanno rassicurato che ne avrebbero tenuto conto. Cosa le hanno portato come primo piatto? Il pesce, nella salsa tonnata. Senza scusarsi ne portare un piatto in sostituzione hanno portato via il piatto dopo numerose nostre osservazioni. La seconda portata (tartare di salmone ) l’hanno sostituita con un’insalata verde..scadente! Gestito male e senza professionalità. Non vale minimamente quanto costa! Andate altrove! La camera si salva perché spaziosa e nuova e pulita.
Worn down but also quite cute hotel in a great location. What could improve is: Lack of AC (unlucky 35 deg celsius during our stay), black mold in the bathroom ceiling and very fluctuating hot and cold water in the shower. What was good: The location in the old town is great. Tight little parking slope, but hey there is parking! And the young ladies working the reception and the breakfast hall were fantastic. Service-minded and hard-working for the guests’ sake. If you are focusing on walking distance to bars and restaurants and want something affordable and simple, without emptying your wallet - this could be it.