Our room was opposite the lift, room 208 but we're fine it as not many human traffic movements heard during our stay. Thanks to the hotel arrangement for the room facing the mountains and it was phenomenal and picturesque. Memorable! One thing to note that the door at the balcony was a bit at the loose end, that you have to push really hard to lock it. It was super chilly in the evening, sometimes the warmer works but sometimes it doesn't, in the event if the temperature outside drop to below -10°, the room will be super cold and you have to rely on the blankets to keep you warm instead. Overall, the room, free WIFI, breakfast and public facilities did meet our expectation. The wellness area on the other hand, is a bit over-crowded in the evening and there were no signs of free towel anywhere. I'd figure out myself that the towels are available in each of the compartment in the wellness area as long as there are no other belongings from guests. There's a small playground right in front of the hotel, had some fun with my kid playing snow and slide.
不論是商務還是休閑旅客,Eiger海濱別墅都能讓您的格林德瓦之行變得更加美好而難忘。從酒店出發,至Grindelwald僅有900m遠。附近很多景點,包括曼麗申山、Alphes和格林德瓦都離酒店不遠。酒店坐落於Alpiglen邊,附近還有很多景點包括峽谷冰川和Glacier Canyon。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。在大堂吧點上一杯消除一天的疲勞,對於旅客來説是一個不錯的休閑選擇。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Ringgenberg - Backerei Konditorei Cafe(其他西餐)、Gepsi Bar Hotel Eiger(酒吧/酒館)或Bel-Air Eden品嚐下一流的推薦美食。在結束一天的行程後,您可以盡情享受酒店的按摩室。酒店的會議廳提供優質服務,是眾多商旅客選擇入住這裏的原因。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
Beware On booking this hotel I was looking for something pretty within the Interlaken area for myself and my daughter. I am a seasoned traveller with a lot of experience and have stayed in many hotels ranging from 3* to 5*. As long as the property is clean, functional and provides all the things noted or that I’ve paid for, I’m happy. I have got to say that this is the worst hotel I have ever been to and the customer service is absolutely shocking. First of all, when I arrived I had to take a second look at the picture of the hotel I had because it looked nothing like the one advertised. Pictured is a pretty building with what looks like a little cafe outside with pretty umbrellas. The hotel is down a little side street and underneath there is no cafe but two Indian restaurants. The signage says Tandoori restaurant and these signs are mysteriously missing from the pictures. Now, being from the UK I particularly enjoy Indian food but I do not want to sleep above two noisy restaurants and when I went into the hotel the smell of Indian food permeated all the way through the building and into our bedroom which was quite nauseating. Through the hotel, it was evident that cleaning is not a priority. In fact, I wonder if the carpet has ever been hoovered at all. There were bits of debris everywhere. Shopping trolleys littered hallways along with empty alcohol bottles that had not been removed or cleaned away. Inside the room it looked nothing like the pictures online and the floor was dirty, there was a stain on the bedding sheets and sticky residue on the doors. In the bathroom dirty toilet roll had been shoved through the lock hole and the bottom of the shower curtain was black, mouldy and thoroughly disgusting. How the owners can get away with advertising this on a well-known and trusted site is beyond me and how it has got 3 stars is baffling. I immediately contacted booking.com and sent the pictures. They spoke to a lady on the desk who I went to see and requested a refund. The receptionist said she would have to speak to the manager. I came back half an hour later to find that the manager refused to give me a refund and there was nothing they could do. Basically, they don’t care. I went through the reviews and found I’m not on my own. I spent the rest of the night trying to find another hotel as I was not prepared to stay in that state. I found another 3* hotel which was wonderful, less money and ten times better than Hotel Toscana. I hope that nobody has to go through what I did and lose all their money on this dreadful hotel. The owners do not care at all and are basically ripping people off. I lost £1500 for 6 days. I am taking this further as I do not think it is morally right to have this place advertised with false pictures and classed as a 3-star hotel given how dirty and badly run it is and for the prices, they are charging.
I stayed here in August with two friends - we loved our room and were fortunate enough to get a balcony and view of the mountains - not that we stayed in room much as there is so much to see around the area ! But it was beautiful to wake up to ! Like the previous reviewer I was a little worried by some previous negative reviews ….. but be assured Hotel Chalet Swiss is rustic and charming and spotlessly clean and the staff were all wonderful - from front desk to kitchen staff We had a family room / triple room - and as it is chalet style - yes it will be an older style - but very clean and good shower and the beds were very comfy and they provided fans - it could still be hot but most people could open windows for breeze .. we didn’t only as mosquitoes seem to love our pale Northern Irish skin 😂 The breakfast was lovely and the ladies serving ( or organising some guests who seemed more clueless at moving around a small buffet space !) were brilliant ( they accommodated my need for oat milk as I was staying for 6 days which was so appreciated) the breakfast had a large variety of cereals , fruit , fresh bread and croissants and bread for toasting and lots of jams or spreads , cold hams and cheeses and scrambled egg and a coffee machine ( for those that say there wasn’t enough variety we were there for 6 days and even me who was more limited being dairy free - was still very happy with my breakfasts - and view from breakfast most days …. Now I’m home my own breakfast feels inadequate 😂 The staff were very helpful and the guy we were speaking to ( might have been the owner ?) on our last day was so interesting with a wealth of knowledge of the travel industry and changes he’s seen - sorry we couldn’t have listened to more of his tales ! ( the hotel also accommodated us checking out in am and providing left luggage storage before catching train back to Zurich in afternoon which meant we could make most of our last day ) The hotel is very convenient to Interlaken West - ( even with cases !) and also very handy to a Co-op supermarket which became our place to stock up on food / snacks for lunch - en route to the train for that days adventures . You can easily walk into Interlaken from the hotel but I highly recommend walking by the river ( it’s turquoise and you won’t believe it till you see it !) which takes you all the way to Interlaken Ost train station and to Harder Kulm All in all we loved our stay in Interlaken and would highly recommend this hotel !