下萊茵有Wi-Fi的酒店

「AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.」

「2天的熱飲料供應商,沒有供應商吃的早餐,因爲有微波供暖。相比之下,我覺得這有點貴,如果您多天了,就算是9歐元50美元,也算是的。」

「位置很方便位，於舊城區，距離小法蘭西 2 分鐘路程。 服務也不錯，設施齊全， 乾淨衞生，房間隔音很好，不用擔心街道噪音。酒店感覺很新。床很舒服，入住/退房過程都很順利。早餐很充足很舒適。總體而言，這是一次舒適的住宿，距離火車站僅 8 分鐘步行路程。值得推薦」

「酒店地理位置優越，就在火車站對面，去景點也很近，步行可達。酒店設施比較完善，房間舒適程度高。酒店提供的早餐，品味不多，但品質還是不錯，美中不足的是餐廳服務生態度不太友善，不是四星級酒店的服務標準。另外一點必須留意，酒店最多衹能提供一天的行李存放，如果有需要這服務而且超過一天的，最好不要選擇這家酒店。」

「挺好的，服務也好，位置也不錯，衞生乾淨，不愧是聖誕之都，大堂很有氣氛！一早到了酒店我申請當天吃早餐，第二天睡個懶覺就不起來，問能不能幫忙換一下，前台和餐廳都特別熱情給我換好了！房間能看見斯特拉斯堡大教堂塔尖！」

「在小法蘭西里，雖然周圍都是遊客，但是絲毫沒有被吵到，很舒服的入住。 設施：酒店有4層，電梯到3樓，服務員幫忙搬行李到4樓，退房時候電話也有人來幫助。房間內裝修可以看出比較久遠，木頭有爛掉痕跡但是有感受到在努力保護。窗外風景很好。1樓有spa和做臉。每個房間有一天1小時中心洗澡蒸桑拿時間，但是男女不分開，建議要去的話帶泳衣。 衞生：洗澡和衞生間是分開的。很乾凈。 環境：內部安靜舒適，外部建築物給人的心靈上的寧靜。 服務：從前台到餐廳服務員都很熱情。 ps，早餐其實選擇不算多，但是都很好吃。蛋可以點包括咖啡茶水。」

「我在豪華大床房住了兩晚，整體體驗不錯。地理位置便利：距離市中心僅一小段電車車程，靠近會議廳。房間寬敞，床很舒服。我也很喜歡飯店的茶水和咖啡沖泡設施。酒吧和餐廳是晚上放鬆身心的好去處。 工作人員友好專業，隨時準備提供協助。飯店和房間的一些區域略顯陳舊，這可能是需要改進的地方。此外，如果您不是希爾頓榮譽客會會員，停車和客房內無線網路需要額外付費。 總的來說，這是一個可靠的選擇，特別適合商務旅行或短途城市旅行。住宿舒適，工作人員樂於助人，交通便利。」

「Bonjour bien notre passage chez vous ette excellent l'accueille formidable tre tre tre a l'écoute et rien n'a dire que je reviendrai sans souci avec ma nouvelle compagne et mais de garçon monsieur Courjan. On vous remerciement les plus sincère Courjan」

「真的是在歐洲行裏目前最具性價比的一家！推薦推薦~ 地理位置很方便 前台態度也超好 床是正兒八經的床 衞生間也蠻大 真的很驚喜」

「1.衞生狀況非常好！非常乾淨！房間是全新裝修設計的，沒有歐洲酒店那種普遍的“老化”問題。 2.這是一個自行車主題的酒店，酒店前台可以租車。 3. 地理位置，就在斯特拉斯堡火車站對面。非常好找。但是這個有利有弊吧，我們衹住一天，就去科爾馬了，所以為了轉車方便住這裏。但是其實從火車站往市中心走的這一小段路，總是有很多亂七八糟的人，****了是的，觀感很差。這點其實還是住大教堂周圍比較好。」