「Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!」
A variety of spaces make this an excellent venue for groups as does its central position within England. A footpath leading to the delightful village of Bidford on Avon passes in front of the cottage (1 mile) with its shops, pubs and a supermarket. If one carries on over the bridge, a further mile, will bring you to a great little village pub the Cottage of Content at Barton. Cheerful and welcoming! In the other direction a path rises up above the village and can be followed to the delightful village of Cleeve Prior. There you will find a beautiful 15th century church and equally old pub, The Kings Arms. With its beams, log fires, real ale and great food it is everyone's idea of an English Country Pub. There is a quiet route through the lanes to the Stratford Greenway which give cycle access to Stratford on Avon. The River Avon itself is only a few hundred metres walk and children delight in helping the boats navigate the lock at Marlcliff. Some guests even do a spot of fishing.About pets:Pets allowed: dogs and cats (limit 2 total).About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 4:00 PM.About smoking:Smoking allowed: in designated areas.About minBookingAge:Minimum age to rent: 20.About events:Events allowed: family gatherings and birthday parties.Maximum event attendees: 10.