「I would not book a hotel through Trip.com. When I booked this trip, the system told me that the room I booked was no longer available. I booked a different room. However, the first room booking actually went through so I had 2 rooms booked. I tried to get a refund for the 2nd room, but was unsuccessful. I booked the 2nd room because of what the system told me. I am being penalized for their system's error. That is not fair and I would not recommend using Trip.com to book anything.」