伊普斯維奇旅客之家酒店的評價

Upon arriving on Friday we waited 20-25 minutes to check in, despite only one couple ahead of us. We were given a key to a room seemingly without issue. The next day, after returning briefly at 11:30 AM, we went out for the day. Returning at 11:30 PM, our key card didn’t work. The reception staff reset it, but it still failed to grant access to our room. The staff then incorrectly claimed we were in a different room altogether, at one point suggesting we weren't even meant to be sharing! After 45 minutes of back and forth, including disrupting the guest in the room we were originally staying in and discovering someone else’s belongings in another room; we found that our belongings had been moved without notice or consent. Meanwhile, another family faced similar booking issues. Despite our urging, the staff were hesitant to call a manager. When Manager Alex finally arrived, he quickly resolved the issue, finding our belongings in a cleaning cupboard and allocating us a new room around 1:30 AM—two hours after we first raised the issue. On Sunday, Paulina at reception understood our issue and attempted to process a refund. However, due to our booking not being correctly checked in, she could only offer a partial refund and advised us to contact customer service for the full amount. Regrettably this was one of the worst hotel experiences we’ve ever had. I hope Travelodge addresses these gaps in staff training regarding safety, security, and customer service to prevent such incidents in the future (and we're still waiting for assurances from HQ that gaps have been dealt with) Despite the issues, I want to commend Alex for his prompt response and prioritizing the family with a young child, and Paulina for her helpfulness on Sunday morning. As for rooms themselves, basic (no hair dryer, ironing board, hooks) but clean.

Noisy as near main road, totally overlooked by flats opposite. Room unbearably hot. Car blocked in by a car not even in a bay

Very basic. No hair dryer. Rooms too hot. Very noisy outside. The room was clean No one on reception when we arrived waited over 15 minutes

Arrived to find two single beds when a double was booked spoke to receptionist who was no help whatsoever

Der Manager und sein Team hat mir sehr geholfen. Ich musste eine Buchungsänderung vornehmen und dann hat auch noch meine Visakarte nicht getan was sie sollte. Obwohl das Hotel gut gebucht war wegen eines Autorennens, haben sie alles getan, damit ich die Nacht bleiben konnte. Das Zimmer war perfekt, mit Hafenblick, sehr angenehm und bequem. Sauber sowieso. Menschlich und praktisch eine herausragende Erfahrung. Danke!

Lady on reception when I checked in was nice enough as for the rest awful rooms and there meant to be new and improved! Bathroom is disgusting! Breakfast awful wouldn’t even fry an egg when asked! And all staff smoking out the front of reception is a really lovely look!

Conveniently located, it was close to an event I was attending, right by the marina. I had a lovely view of the Marina from my room and enjoyed my stay. I got 2 glasses of wine for £7 at happy hour which was a great price. Jess and Sara were very helpful behind the reception and my room was spotless. I will definitely be back again.

Wonderful staff especially Jonny he made it feel so welcoming. , rooms are so nice and comfy Breakfast and dinner was delicious

From the moment we arrived We were made to feel welcome, staff were fantastic, Jonnie was most helpful and this should be recognised by head office. Room was clean and food good . I will definitely be returning next time we are in this area .

We Always Stay here when working in Ipswich, Accomodation is excellent rooms are Clean and the staff are friendly and helpful,

Been staying here for nearly 4 months due to work and had a fantastic stay, jess has been brilliant and nothing has been to much

The staff was very helpful and welcoming very tidy room had a great experience the food was grate and I'll definitely be going back

Lovely hotel with a good breakfast choice and well stocked bar .close to the marina and restaurants. Staff were very polite and helpful especially jonny on reception he was very knowledgeable and very polite and helpful nothing was too much trouble rooms were clean and comfortable. 5 * service

Great hotel, Jess on reception was really helpful. The room was really clean and comfy and the bar was 24 hours available. I would definitely stay again