Residence Inn Dallas DFW Airport South/Irving

I stayed here on an American Airlines voucher. I landed late and had an early morning departure. The girl who works at the front desk at nights is very nice. She seems overwhelmed though. The room was excellent. Nice bed, nice room with kitchen. I got in late and left early. The grab and go snack bar by reception was welcome arriving so late. As usual if you are leaving early on the weekend, no complimentary breakfast for you since it was too early. One big problem. What the heck is wrong with the airport shuttle here? The shuttle is tiny and only holds 7 people. So just be warned. We waited 1.5 hours in the middle of the night for the dang airport shuttle. Apparently it keeps filling up and going back and forth to the hotel, leaving people waiting for hours since it's so tiny. And in the mornings? You better show up early. It is first come first serve for that tiny little shuttle. So get there real early if you want to make your flight. It is shocking being so tired and waiting so long for the shuttle in this dark area outside the terminal. Unbelievable.

I waited an hour and 45 mins for the airport shuttle....after being told it could take up to an hour. I kept calling back..sometimes they wouldn't even answer the phone.

Representative Constance provided exceptional customer service and competency to ensure that my stay was satisfactory. Her representation professionally is exceptional showing that she is a great asset and manager.

Our bed had a gross stain on it and when we asked if we could get new bedding the manager said she couldn’t because it was a room service issue and just kept trying to get us to check out instead of fixing the problem. She was very rude

It was nice overall I went to use the bathroom at 2:00 in the morning and saw a roach he got killed didn’t see anymore after that but didn’t want to see that 1 in the first place

Property was under construction. None of the amenities listed on site were available. Utterly disappointing when you only go for the amenities. Waste of money.

I think this hotel needed some upgrades and maintenance. The AC in my room was out, it was cool enough at night that I didn't really complain but it was kinda musty and humid. The shower was a bit older too. Everyone was very friendly though. Nothing you can walk to from the hotel if you are stuck without a car.

I stayed for about 4 weeks during some aviation training, the facility was very clean and great service, all front-desk staff as Hilda and Audrey so gentle, all of them were very diligent and well service-oriented. The shuttle driver Adriana was awesome, we loved her, always sweet and smiley, she is the best, special thanks to her. Erick Colon the manager was a great guy too, just a little more focused as an "employee supporter" than a "customer supporter", it's ok to defend their employees but he must know that not always they are right or behaving properly, sometimes the guest is right too. Another disappointing event it's that he (Erick) told me that all phone calls inside US are no-charge and at the end I was charged with 16 dlls in my credit card (incidentals) due to 3 or 4 phone calls to local restaurants to make the reservation for the new-year-dinner, after I noticed the bank balance I called back to the hotel to ask about the incidentals charge and they told me that only local calls are free, so now I feel scammed because I asked him this specific subject that day, otherwise I'd use my mobile phone from which I can make any call for free. Housekeepers like Imara (if I remember well her name) and maintenance was great and helpful. All the breakfast girls was very kind and every morning they took care of me very well. The Gym and the pool was good, the washing machines were brand new and laundry area very clean and OK. There was a rude afro-american driver who start yelling at me, a very small private misunderstanding he converted it into a huge public problem and even he continued yelling and scolding at me in front of other people... it was completely unnecessary and uncomfortable.. at the end I was the one who had to apologize to him to avoid more trouble or "hurt feelings" to these guy, he turned all the situation to convert himself as the "victim", I was completely bewildered, so now, I see that as a guest we have to treat very carefully to these fragile employes and not the other way... beautiful! But anyway, I would choose this hotel again for a long stay and I really recommend it to anyone, perhaps the best Residence Inn I have ever stayed before.

I stayed for about 4 weeks during some aviation training, the facility was very clean and great service, all front-desk staff as Hilda and Audrey so gentle, all of them were very diligent and well service-oriented. The shuttle driver Adriana was awesome, we loved her, always sweet and smiley, she is the best, special thanks to her. Erick Colon the manager was a great guy too, just a little more focused as an "employee supporter" than a "customer supporter", it's ok to defend their employees but he must know that not always they are right, and sometimes the guest is right too. Housekeepers and maintenance was great and helpful. All the breakfast girls was very kind and every morning they took care of me very well. The Gym and the pool was good, the washing machines were brand new and laundry area very clean and OK. There was a rude afro-american driver who start yelling at me, a very small private misunderstanding he converted it into a huge public problem and even he continue yelling at me in front of other people... it was completely unnecessary and uncomfortable.. at the end I was the one who had to apologize to him to avoid more trouble or "hurt feelings" to these guy, he turned all the situation to convert himself as the "victim", I was completely bewildered, so now, I see that as a guest we have to treat very carefully to these fragile employes and not the other way... beautiful! But anyway, I would choose this hotel again for a long stay and I really recommend it to anyone, perhaps the best Residence Inn I have ever stayed.