I have visited royal Isabela twice before. Once in 2015 and once in 2020. We live in San Juan and we came back for a short rest. We don’t play golf but yet love to use the plunge pool in our cabana and eat at the restaurant. We came for our third time now. For being a five star hotel and paying a hefty amount for the night they really need a lot of work. It has definitely deteriorated. First, the welcoming staff isn’t the friendliest. Very strict on check in (room wasn’t ready before 4pm when you could barely see people) check out had to be at 11. No welcome drink. We get to our villa and it’s as pretty as always. Foliage has grown a lot more in the private pool area. We were in #12 and the view was great and very private. But The casita itself was more run down. The sofas a bit old. The floors need a polish. The beds have no lush comforter. Just a thin old school blanket. Bath Towels lacking in quality, small and thin. Pool towels are super thin. Bathroom shower and handles have water calcification. Bath products and amenities lack. Only shampoo and conditioner. No body wash. Just a tiny round bar of soap. One little cream and one little mouthwash on the sink. The casita is very dark at night. The lamps are not enough. Doors of the casitas bolts are very hard to open and close. Rusted. Housekeeping and general staff was great. Very Attentive. We would call for ice or pick up or anything else and they would come pretty fast. No fitness center. It’s better to not have anything at all! Treadmill and some weights in a tiny room in the pro shop. Restaurant staff very nice and food very good except for the stray cats hanging around. Food came out in a timely manner and the setting is beautiful. The restaurant is privately owned. So when you go check out they send you to the restaurant to pay your bill. So whats the point in charging it on the room? You barely see anyone else but yet they tell you that they are sold out if you’d like to choose your own casita. If you’re coming for the beautiful scenery, playing golf, and the private casita and you don’t mind paying the hefty five star resort price then this is the place. But if you don’t play golf, expect high end amenities, nice kept villas, and five star trea**ent, this is not the place for you.
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