這家酒店謊言連篇,超售卻試圖以各種謊言欺騙:房間有故障無法入住;更換到“更好”實際差得離譜的同一個老闆的招待所;給後來客人辦理入住;無房卻接受預訂和付款;不主動尋找同等酒店 There were 6 of us. We booked and paid in full 3 months ago (about $1000), and when we checked in on October 2, we were told that there were no rooms available (without any prior communication), and all kinds of lies were told: 1. the rooms were not working. When we asked to see the rooms to assess the extent of the problems, they didn't answer. 2. switch to a "better hotel". The replacement hotel was a hostel run by the same owner, at 1/3 of the price paid, with two rooms in a dark and smelly basement, and one upstairs, also dark and small and smelly. We have two friends who are close to 70 years old and have difficulty with their legs, and one friend has a knee injury that makes it difficult to go up and down the stairs. When we asked to give the "better room" to other guests and we went to the so-called “worse hotel”, they kept silent. 3. checking in a guest who arrived after us under the pretext that they had booked earlier, but the guest himself said that he had booked two months in advance (we had booked three months in advance). 4. Claimed that when the booking was made by our agency, they had already told the booking platform that there were no rooms available, and the booking platform said that it could allocate us to other hotels. First of all, the hotel should know that the platform does not have any power to make such decisions for the guests; second, why accept the booking when you know that there is no room? 5. insisted that other hotels do not have rooms, but we found them with the help of our local guide. It was only at our insistence that they finally agreed to pay for the rooms at the hotel we found. This hotel is a rotten apple in the beautiful city of Isfahan.