We loved Selina, we stayed in the suite for 7 nights which was spacious and gorgeous.
I would have loved to give a 5 out of 5 but for half our stay we had to put up with dj’s playing until 2am, and 4am on one of the nights.
We asked about a room change but would have had to give up the suite, they provide earplugs but nothing can cut that noise or bass out!
My suggestion would be to stay if you want a great hostel in a great location but ask for a room that’s further away from the music, if that’s even possible.
We wanted a relaxing, easy travel, 4 night / 5 day vac. We found and booked Secrets Impressions on Isla Mujeres. We are from upstate NY. Flew from ROC to ATL CUN. Pre arranged pick up at the airport who transported us to the marina where we would take the catamoran to the property on Isla Mujeres. So this is the only negative we experienced - the waiting area experience could be greatly improved. It is outside under a thatched roof, which was comfortable enough but we did get quite warm. The ”snacks” and ”drinks” were not very good. I asked for water. I received water in a glass. I did not see where the water was dispensed from so I did not drink it. I used the ladies room which is a shared facility. It was dirty and extremely HOT. Once we arrived at the property, we were stunned. It is gorgeous. Our butler greeted us, provided a drink and took us on a tour. Omar& Martin were absolutley amazing. We saw Omar often and he checked in with us via the WhatsApp. He was off for a day and Martin took care of us. I cannot fully express how amazing the butler service is and ALL service at Impressions. The property is beautiful! The use of materials, textures & colors provides a soothing and luxurious feeling. The rooms are amazing. I have never stayed at a property with two sinks in the bathroom, never even though about it. Now I am ruined, I will forever be dissapointed with one sink bathrooms. Its the little things. Our room had automatic black out blinds and an auto shade on the shower. I will not explain as to not spoil for others. Again, the materials used in the room were pure luxury. The food! Almost everything we ate was top notch and presented beautifully. You can eat all the time, and drink all of the time. And we did. Your butler will make reservations for you. Which at first I was not a fan of but understand why after staying there. The restaurant is ready for you and that takes the service to a whole other level. They are aware of your preferences, allergies, celebrations etc. We never left the property. We decided on that when we booked. We simply wanted to stay and relax. The service poolside / ocean side is amazing. When they see you coming, the staff greets you and gets your preferred loungers ready with towels and shade. Staff will offer drinks and food throughout the day. Everyone at the property spoils you. It was a wonderful trip!! Thank you Omar, Martin and all of the staff who make you feel like royalty. Chris and Mary Hunt Keuka Lake NY
My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a
A great experience with great customer service. The staff were very welcoming, friendly and helpful throughout my whole stay. I plan on recommending this hotel to my friends and extended family as well. I played a great mind game with Jean that was very enticing and fun with a great prize at the end as long as great activities in the resort.
The service is this hotel was fantastic. Particularly from Cesar the pool waiter. His service is the best I’ve received ever in a hotel. Nobody came close to his level of service. The entertainment team were also fantastic. Ernesto, Enrique, Marella and Felix done a great job everyday with all the activities. Couldn’t recommend this resort enough!
If you are wanting to have a destination wedding, I highly recommend Casa de los Suenos on Isla Mujeres in Mexico. My wife and I started planning about a year in advance and were coordinating with the hotel manager/Chris, who is also the wedding coordinator and Robert his assistant. We did not know what to expect when we got there for the wedding with 65 friends and family members, but our expectations exceeded 100 times over. The bar tenders and wait staff worked tirelessly throughout the whole evening to make sure everyone was happy and accommodated. From food to flowers to cake to seating to pictures and the timing of all of the day’s events, (It was Amazing!) We stayed in the Presidential Suite and had the other 12 rooms booked out as well for 5 days. The restaurant/ bar down on the beach “Kin Ha” has 3 pools, GREAT food and service, and allows you to be in a self-contained environment with your group. We can’t say enough good things about Chris. His knowledge, connections and attention to detail made for the perfect wedding for my wife and I.
Muy cómodo lugar para descansar y a muy buen precio. La habitación es amplia con TV, refrigerador, aire acondicionado. Tiene jacuzzi dentro de cada habitación, lo cual considero muy mal, dado que en la isla hay escasez de agua y un baño en jacuzzi desperdicia cantidades impresionantes de agua. El hotel tiene alberquita, para ir a la playa caminando hay clubs de playa cerca, ya si quieres ir a punta Norte, un taxi te cobra de 100 a 150 pesos. El servicio del hotel es muy bueno, a excepción del señor de la recepción quien siempre te atiende con cara mala. Es recomendable este lugar pues si quieres descansar, esta lejos del bullicio y tráfico del centro de la isla. Relación calidad-precio muy buena.
For 4 whole days I did not have running water. From the beginning I stated this was an issue, and the response was that they were working on it. The front desk clerk Alan stated he would get me moved but did nothing and every day I asked he said one more day. The room was a bungalow but smelled like an outhouse with no running water. Finally when I was moved the property made me sign a waiver stating I would relinquish all rights that they had no liability because they were putting me in an “upgrade”. There was no upgrade other than running water. This is not an upgrade this is an amenity i paid for and not delivered on. I did ask for my money back and would have rather just moved hotels completely but the front desk manager refused to give a refund and said he could not do that and the only thing I could do was forfeit everything I had already paid and dispute with booking directly. Then I was double charged upon check out for a restaurant bill that was tacked on to my room as room service also. Had to argue and pull receipts live before a refund was given. Went back and forth with the manager for over 45 min. Horrible experience all around. For the price of this hotel you are far better off staying at a large resort. Would never recommend anyone staying here.
Pros - Great aesthetic and vibe as soon as you walk in - Located on a small but gorgeous white sand beach - Private beach front room very spacious. King bed very comfortable, AC was excellent Cons - TERRIBLE customer service. (1) Arrival day the water in our room wasn't working. At reception I was encouraged to use the Hotel WhatsApp Concierge Service so I messaged them with the problem and my details requesting someone come out. I didn't receive any acknowledgement to my message nor did anyone come to the room to visit. After a few hours the water just started working randomly. (2) I arranged a snorkel tour through the hotel and was told by the receptionist that it was confirmed and to come back the following day to pay. When I returned the following day, I was told we were not confirmed because I hadn't paid. They somewhat acknowledged it was their fault that I was told the incorrect information, however didn't care to try and resolve it. I ended up booking a different (and cheaper) tour via Viator that was confirmed immediately for the same day. - Location is at the south end of the Island. You either need to catch a taxi there (expect to pay 150MXP or $10USD each way) or have pre-arranged a golf cart/scooter from downtown. It's approximately 10-15 minute drive from the ferry terminal. - Food is average and the only eating area is outdoors & uncovered, so you have to constantly fight the flies while eating. - Service for food/drinks at the beach club is TERRIBLE. First day we asked 2 different waitresses 3 times if we could order food, each time we were told we had to wait for the other waiters to become free then they would send them to our table. When the waiters were free we were completely ignored for half an hour so we left and went to a neighbouring beach club for food instead. It was a much more pleasant experience elsewhere. We also experienced terrible service every morning at breakfast. Barely acknowledged when we sat down, had to wait a long time to receive menus or even our drinks. - Limited restaurants in the area. Would definitely recommend having a golf cart to get around to different places to eat out, otherwise catch a taxi everywhere. - Loud ass music every night til midnight-1am. Don't expect to get to sleep before then, especially if you have to wake up early for a tour or to catch a ferry The cons outweigh the pros for this place, and in my opinion it's just not worth staying here, especially for the price. Considering we paid $1kUSD for 3 nights I would have expected better service.