皇家棕櫚加拉帕戈斯希爾頓格芮精選酒店

This hotel was amazing! First of all, Alejandro is the best and will show you around the 300 acre property when you arrive (with a welcome drink of course). The property is remote and relaxing and the villas are beautiful. Highly recommend to anyone looking to get away!

Hotel was just so run down. All of the property looks super run down, the lights on the walkways are half out, the paving is falling apart, so is the pool and the tennis courts. We had a few of the separate houses - you can see the ocean from one or two of them. The layout of the suites is super weird, there is a whole room for a bathtub that has a dining room table in it (but don't run the tub because the water smells like sewage and looks brown), the shower barely sprayed water and in different corners, everything had a smell. Because the houses are separate from the main area getting service is difficult. Service is pretty spotty, many of the staff do not speak English and are not interested in helping. Food at the hotel is awful, really for all of breakfast lunch and dinner. Getting into town is difficult because you have a 30 minute drive each way. There are really no redeeming qualities here.

Das Haus liegt einsam in den Bergen. Es gibt hier noch viel Renovierungsbedarf, aber das Personal bemüht sich nach Kräften, die Gäste zufriedenzustellen. Sehr schön waren die einzelnen Bungalows, welche renoviert wurden, jedoch nicht luxuriös sind. Das Frühstück hat völlig ausgereicht, könnte dem ein oder anderen Gast vielleicht zu spartanisch sein. Beim Abendessen gibt es nicht viel Auswahl, allerdings war das Essen sehr schmackhaft. Tipp: Ein Dinner im Lavarestaurant!

Prospective guests should know that the previous owner let the property get a little run down. When new ownership purchased a little over a year ago, they began investing in needed improvements, starting with the rooms. And Villa 3 was amazing. I was so thrilled to stay there, with the incredible privacy and magnificent view. But ownership is not finished renovating the rooms -- I saw that Villa 7 was undergoing renovation. Everyone was extremely friendly and helpful. I especially want to shout out Carlos for the tour of the onsite lava tube cave, and also Alejandro for his helpful advice. I very much enjoyed my two-night stay, and would especially recommend doing 2-3 nights before or especially after a cruise, for anyone looking to just relax. But my advice to the hotel would be to prioritize a couple of issues: #1 - The entrance road absolutely must be paved or sealed. You want to be a luxury resort in the highlands, but the first impression your guests get is a very bumpy, rutted road. Entering your property should feel magical, and it's very much the opposite. #2 - The staff's level of English profiency is simply unacceptable for a Hilton-branded property. I speak halfway-decent Spanish, so this wasn't an issue for me, but it absolutely will be a problem for many of your international guests. This is obviously an issue when wait staff can't describe a flavor of ice cream, because they don't know the words in English. It's a problem when front desk staff get confused about questions and give wrong answers. Part of creating a luxury experience is eliminating those kinds of hiccups. You should have the staff start doing an hour of English work every week, even with people like maintenance and landscaping.

We had originally been planning to stay for 6 nights, then move on to Guayaquil for 4 nights but were advised against travel to anywhere outside the airport by the UK government. We decided to extend our stay at Royal Palm instead and were so glad we did. From the moment we arrived until we left we were made to feel most welcome, and were looked after so well. Particular thanks go to Alejandro for helping us to arrange an amazing day trip to Santa Fe island during the extended part of our stay, and to Rita, Gustavo and Danny in the restaurant. Cristina, the Sales manager who I had been in touch with prior to our visit had arranged a 5 day tour package which was really great. There was one day when we were due to leave the hotel early in the morning for a tour, but the restaurant opened 15 minutes early for us so that we could get breakfast before we left which we really appreciated. The hotel was not too busy and in fact restoration work is going on, but it was not obtrusive in any way. There were a couple of largish tour groups which came in during our stay, and the only downside to this was that the tour director of one of them insisted on his group meeting in the bar at 1845 each evening of their 4 nights there for a briefing which was very loud and meant that nobody apart from them could use the bar so we had to sit inside the restaurant in order to have a drink and a quiet game of cards. The weather at the hotel is a little different to that experienced at the coast, but that is due to the fact that the hotel is up in the cloud forest, and actually meant that it was not too hot. We did have a problem one night when the AC developed a fault but that was fixed as soon as it could be - it took a day or two but the staff sorted us out with a fan in the interim - and normal service was resumed again. I cannot emphasise enough how good the staff were from our arrival to our departure. The food in the restaurant was excellent - no complaints at all. Breakfast was good- some days when there were more people staying at the hotel there was a buffet, otherwise order from the menu. We stopped on the way from the airport to the hotel at a site called Los Gemelos (see photo) and walked through the Scalesia forest where we saw twin volcanic craters which were just incredible. What a way to start the visit! We were very lucky to be given an upgrade to an incredible villa - it even had a sauna inside, although we didn't actually use it. We had a lovely surprise from the hotel on our 32nd wedding anniversary - we had been out all day on a tour to Bartoleme island and returned to the hotel absolutely buzzing at the sights we had seen and found that they had put a lovely tray of fruits, dessert and a drink out for us along with a very thoughtfully hand written card signed from the team. Just when you thought a day couldn't get any better - the team showed it can! We were genuinely sorry to leave. As a lifetime Diamond member, I have stayed in a