馬爾島Spa酒店(Isle of Mull Hotel and Spa)

Mat var medelmåttig. Spa var litet, men OK. Uppenbart att vårt rum var tillgängligt innan ordinarie incheckning men de ”vägrade” ge rummet i förtid. Receptionisten stod och snackade med städerskan under tiden vi fick vänta på att få checka in (cirka 1,5 timmar).

Excellent emplacement proche des ferries. Chambres spacieuses. Beaucoup de dénivelés donc d'escaliers... Sommes restés 3 nuits et aucun ménage ni changement de serviettes malgré nos demandes. Dommage

Quiet and peaceful. Nice bar. Food was very good. Excellent stay over spot for the North Island or Iona. I would chose this place again.

Nice situation and very pleasant room at a reasonable price. However we arrived 20 minutes before check-in and were asked to have a seat and they would let us know when the room was ready. An hour or so later we asked again. We had been forgotten about and our room was ready.Nice room and bathroom. Breakfast was awful. I ordered an Egg benedict which came on a soft cold muffin with a barely warm poached egg and COLD Hollandaise sauce. Horrible! My wife ordered smashed avocado with a poached egg and chilli flakes. what arrived was a slice of cold toast with a scrape of avocado, a cold poached egg with runny egg white and no hint of chilli. Equally horrible! The bar adds 10% to all drinks orders too. Would not recommend eating here.

I had a very relaxing time which commenced with a massage, included a very nice dinner and easy checkout.

Stayed here for 2 nights - I was lovely. The ambiance of the main areas were very cozy with a beautiful view of the bay. I had a lovely latte reading a book for the afternoon and even ordered some soup. It was storming outside so a perfect way to spend the day. The room is well equipped and spacious. Dinner options in the restaurant were limited but very good

I came for two nights with my friends. Caveat: I'm from the West Highlands and understand the huge staffing problems due to Brexit/cost of living. However the young woman in reception spoke poor English and clearly needed help. She struggled to understand us, and though friendly, was not helpful. Later, my friend rang down to reception and the phone was answered, by someone else, with an enormous sigh. On our second night dining in the restaurant, (a Saturday night) the waiters were clearly rushing our (expensive) dinner as there was nobody else in the restaurant and they wanted to knock off. We took the hint. Other negatives: the pool area is tired and it's a very odd policy to describe the hotel as a 'spa' then charge £25 to use the spa facilities. Our rooms were a long way from reception, down two sets of very grimy looking concrete stairs. The offer of help with bags was very halfhearted, so we lugged them there ourselves. Upsides: lovely reception area, amazing views, and the food is excellent. The beds were comfy, great showers, and the hotel is brilliantly convenient for the ferry. We enjoyed our stay, despite the issues above, and would stay again. However, better staff training and a rethink on the spa policy would turn this into a genuinely excellent hotel.

Hotel and spa and the pictures on website conjour up images of luxury. It is a good hotel and staff are good. However the swimming pool is not luxurious- take your shoes off outside the changing rooms ? - why Rooms are not cleaned daily as is hotel custom - that’s fine but if you want to do that advertise on your website and be proud of it - if you think that that is what your customers want.

Reception, bar, spa and restaurant staff are all excellent. Clair went out of her way to accommodate our requests and the rest of the team all go the extra mile, really good. A few ******* with the one room but not major