This was most certainly the worst hotel I've stayed in till date. After reading poor reviews for many Istanbul hotels close to sultanahmet, i saw some good reviews for this and decided to book. On arrival, the front office manager on the reception desk couldn't find our reservations, this took at least 10mins for him to sort, which I wasn't too pleased with, especially as we'd been travelling for around 15hours and had got off an overnight flight with no sleep with my elderly mother with me, that, and he didn't as so much apologise. Oh well, I let it go and we made our way up to the room. The deluxe room I'd booked was *tiny*, there was just enough floor space to open one suitcase, take what you need, close it and put it away to be able to move past it. The bathroom was nice and spacious and clean too. I was about to hop into the shower when I pulled a towel off the rack.....brown poo stains were smeared over it. I was absolutely disgusted. I rang reception (the only number you can ring) and the front office manager said he'll send up housekeeping, yet again, not even a simple 'sorry'. I expressed how disgusted I was, I had only been in the hotel half an hour at this point! Housekeeping arrived shortly and replaced the towels. I had booked breakfast with our stay. The selection of food is very minimal. There were 2 waitresses who spent their time cleaning tables and stocking plates, guests were mainly ignored. Despite having paid for breakfast, you had to buy eggs and fresh juices. the only eggs available in the breakfast buffet were scrambled eggs and the juice was one I saw the waitress reconstituting from a powder and water. I've never stayed in a hotel where I've paid for breakfast and then been told I'd have to pay extra for certain items on the breakfast menu! Daylight robbery! I asked for an iron, which was sent up promptly. I rang down to enquire about the ironing board as there was nowhere to iron. The front office manager said ”Lady, you asked for an iron and you've got one now so what do you want!” I explained that i need a board to iron on, he said he'd see and call me back and angrily put the phone down. I didn't hear back for a few hours and needed clothes to go out in. So i had to use the bed as a make shift ironing board, not to mention the spits of hot water that burnt my hand in the process. Later in the day I rang for something else and also mentioned I didn't hear back about the ironing board- front office manager simply said he's been busy-no apology. He sent housekeeping to the room- a friendly lady who couldn't speak English and yet when i explained to her she understood and promptly brought me one. Be careful when ordering room service - the hotel don't actually make the food....they order takeout! I was told it would come in 20mins, I chased up 30mins later and was told 5mins, and then I chased up again and someone else who picked up laughed and said no it wouldn't be 5mins, it'll be another 20mins. By the time the f
不錯
141 評價