I was assigned to third floor, but there was no lift. The facilities inside room, I think needed to be upgraded and renovated. Considering the price and location, it is still good, if you are going to take flight in SAW airport, you can walk to the metro station and going to the airport directly, it is my biggest consideration.
The staff alone is reason enough to stay here! Our friends who waited for us in the reception area were offered hot drinks; when I had something delivered from another part of Turkey the staff accepted my package and paid the shipping fees and allowed me to pay them later; when my Mum was ill they ordered some soup for her and brought it to her room; These are just a few examples of them going above and beyond. The location of the hotel is just perfect. A 10 minute walk will get you to Söğütlüçeşme Marmaray station where trains take you to eg Üsküdar and Sirkeci in no time. Walk for about 15 minutes and you are at Kadıköy ferry terminal where ferries take you across to the European side. The central Kadıköy and Moda areas are a short walk away and you can also take the charming old tram. The hotel is close to the centre, but in a quiet side street. There is a large supermarked just a short walk away, too. We were lucky to be upgraded with no charge to a family room so we had plenty of space, 2 beds, a couch, a fridge and a bathroom with shower. Note that the hotel has no lift, but the staff kindly helped us with our luggage. Will for sure be staying here next time we visit Istanbul.