Not Worth the Price – Poor Hygiene and Unprofessional Experience
I usually leave good reviews for hotels I stay at, but unfortunately this one did not meet expectations especially considering the price. I don’t have anything personal against the staff, but you can definitely find better quality for the same or even lower price in Istanbul.
We checked in early, and the staff told us that although breakfast was takin place until 10:30 so because it wasn't part of the time we were supposed to check in at we had to pay, we were supposed to check in at 2pm and came before 10am so we had to pay. That sounded fair, and we agreed to pay 200 lira per person.
We went to the room they gave us and started unpacking, but shortly after, a staff member knocked and said they gave us the wrong room by mistake and asked us to move. That was unprofessional, but we didn’t make a big deal out of it and agreed to move to the correct room.
At breakfast, things seemed okay, but once we got back to the room, we started noticing issues:
The bedsheets were clearly not new or freshly washed — they seemed reused from previous guests.
Towels were also not clean, looked old, and didn’t smell fresh.
They didn’t provide a phone number or way to reach reception from the room, which was very inconvenient.
When we asked for bottled water, even though we offered to pay, they said they don’t provide any. That was surprising. Later that night, they told us we owed 300 lira each for the breakfast, even though earlier they said it was 200. This was confusing and felt dishonest. We insisted that we were told 200 lira and that we already paid that amount — they eventually accepted it, but the inconsistency was frustrating.
During our 4-day stay (3 nights), room cleaning was another issue. We had to ask for cleaning each day, and even when they came, all they did was:
Make the bed (with the same dirty sheets)Flush the toilet Leave used towels (only 2), not fresh ones
By the 3rd day, I was fed up and told them directly. They sent a cleaner who did the exact same thing — no mopping, no cleaning of the smelly bathroom, just basic surface tidying. Also, the bathroom door was broken — it wouldn’t close properly unless we pushed it really hard.
Overall, this was not a hygienic or professional experience, and I wouldn’t recommend this hotel to others, especially for the price. With just a bit more effort, the hotel could improve a lot, but for now, I’d say look elsewhere.
翻譯
