智選假日套房酒店-伊薩卡(Holiday Inn Express & Suites Ithaca)

Quiet and serene! love the breakfast!

Was assigned a room with traffic noise and a loud upstairs neighbor, the next morning when I asked to change rooms was meet with hostility and gas lighting by the front desk ie being told that my room did not have road noise, then being told all the rooms have road noise. She was not interested in helping. Even beyond this issue surprised this hotel is rated highly. Many issues such as chairs/carpet having stains, hair on the bed sheets, missing weights in the gym etc. Would not recommend

The staff were excellent. Everyone was pleasant and helpful. The breakfast was excellent. Was disappointed the pool was closed without any notice on the website. The mattress was in need of replacement. It was very uneven and uncomfortable. Other than that the property was pleasant.

My daughter and I got to the property at 7:30 on Friday 12/16 for a 1 night stay. 1st; The night front desk person was uninterested in any customer service or engagement with a customer. 2nd: The elevator was very dirty and smelled really bad. 3rd: the room was not vacuumed or very clean.4th: The frozen snacks in the little store were old and had freezer burn. However there were 2 positives, the morning front desk woman was pleasant and helpful and the the woman who managed the breakfast was very customer friendly and helpful. Other than those 2 points, the stay was at minimum disappointing. I expect at least clean and some level of front desk service in a Holiday Inn Express.