Fabulous hotel, mert was excellent and great customer service throughout. We arrived to the hotel after receiving surgery and the staff were so kind, the room was very clean and to a high standard.
İzmir şehir merkezinde 4 yıldızlı bir şehir otelidir. 75 adet odası, 1 adet toplantı salonu, 1 adet restaurantı, 1 adet cafe barı bulunmaktadır. Kendine ait açık otoparkı ile siz misafirlerimize hizmet vermeye devam etmektedir.
This hotel is not for families!! The minute we arrived, we did not feel welcomed!! The reception staff behaviour was disrespectful to say the least, especially the female ones!!! They don't listen and their first answer is always 'No' even though the first rule in customer service book is never say 'no' to customers but must be like 'ok, I will see what I can do' or 'I will do my best'!! One strange thing is those 'see through' bathroom doors. Its not convinient for families since one can see each other when they taking a bath. The indoor pool is very small and not heated and the water is cold as a result. They also ask to wear a hair cover if you want to enter the pool, and you can buy it from them for a relatively high price!
Огромное спасибо персоналу этого отеля! Ночевали с семьёй с 03.06.2023-04.06.2023. Выбирали отель случайно, практически первый попавшийся. Предоставили бесплатно свой гараж для автомобиля. Утром обнаружили, что спущено колесо. Вместе с портье искали компрессор в соседних отелях. Пытались самостоятельно поменять колесо, но в итоге помог вызвать автомастерскую к отелю. И отдельное спасибо за маленький презент. Спасибо за внимание, понимание и помощь!! Персонал крайне профессионально справился со своими задачами не смотря на их сложность!