沃特酒店

Don’t come here if you actually need to sleep and rest. Very cute hotel. Housekeeping noise was an ongoing issue they leave doors open during cleaning so they can Converse and joke across the hallway. Woke up to this noise three mornings in a row…8am, 9am, 10:20 am. I did bring it to the attention of the management. They apologized. They even gave me I hand written cards to say if they were sorry. Didnt change the noise. So I decided to pay for an extended check out last day to sleep in past noon… pay $50/hour so I could rest. However Front desk CALLED at 12:20 to woke me up to inquire “how long I would be sleeping”. There was no apology from the man that woke me up. He just kept giving excuses and was very rude. Manager stephanie got involved she apologize but really this is just for $700 a night. I could’ve slept in my car probably slept soundly.

After driving for two days we were excited to spend a relaxing evening at the Wort Hotel. Well....nothing relaxing if you call no sleep due to an "older style AC" that made so much noise it was ridiculous. I even got out of bed to speak to the desk clerk so he could hear the video I took of the noise. I asked to speak to the manager on duty and he said, "management don't like to work the weekends." To his credit, he offered to change rooms. It was almost 10:00pm, we had already unpacked and were in bed so that was a no go for us. (FYI, peak season and we spent about $800 for the night.) In the morning when we checked out, we asked for a manager. None on duty. We asked for a partial credit and was told he didn't have the authority. We then asked for a manager to call us. No phone call was ever received. We did get an email stating they would give us a 15% discount. (the email apologized for not only the AC but the bar noise and that they give ear plugs at check in if requested.) We NEVER complained about bar noise! Not OK in our book at that price! Upon our return home I reached out and asked for a bit more of a discount and was told that the 15% was generous. There are other lovely hotels to stay while in Jackson. Don't stay here if you want noisy AC or apparently, noise from the bar!

The hotel did not live up to our expectations given the price paid. The overall quality of the guestroom and public areas were lacking. Service, especially in the dining room was mediocre. Specifically, the guestrooms had poor inadequate lighting, the plumbing fixtures were old and needed replacement, the air conditioning units were noisy and inconsistent, the overall room quality was mediocre. The public areas were also lacking and needed updating.

Tres bel hôtel situé dans le centre avec une ambiance de montagne chic. Les chambres sont confortables, le personnel très aimable (notamment Mami à la réception qui a facilité notre séjour). Parking gratuit à proximité, salle de fitness, bar très sympa et restaurant chic situés dans l’hôtel.

We paid over $750 per night for this room and the service was equal to a hotel that charges $200. Everything was slightly above average but for that amount of money, I expected much higher quality of service. The history of the hotel is really cool.

Service impeccable, staff impeccable, LOVE THE WORT, we will be back for a third year. Get rid of the jazz band, you lost business at Silver Dollar. Many were looking for country and dancing. What an awesome place. STILLL, love the WORT! Cutter