We had an exceptional experience at The Wort Hotel last week! We were welcomed, taken care of and wanted for nothing in our 4 days there. The location simply can't be beat! We were able to walk to every single restaurant we had reservations for. Our "Grand" room was the perfect place to spread out! We loved it so much we booked for next year before we left. Thank you to everyone at the door, behind the desk and Tara, who is a great concierge! We had the best time!
翻譯
來自住宿之回應: Thank you for your wonderful review! We're thrilled to hear that your stay at The Wort was exceptional and that our team took great care of you. The convenience of our location and the comfort of the Grand room make for a perfect getaway, and we’re so glad you enjoyed it. Booking for next year before you left is the best compliment we could receive! We look forward to welcoming you back!
訪客
入住日期 2024年6月
其他
4.0/10
發佈於 2024年7月12日
Don’t come here if you actually need to sleep and rest. Very cute hotel. Housekeeping noise was an ongoing issue they leave doors open during cleaning so they can Converse and joke across the hallway. Woke up to this noise three mornings in a row…8am, 9am, 10:20 am. I did bring it to the attention of the management. They apologized. They even gave me I hand written cards to say if they were sorry. Didnt change the noise. So I decided to pay for an extended check out last day to sleep in past noon… pay $50/hour so I could rest. However Front desk CALLED at 12:20 to woke me up to inquire “how long I would be sleeping”. There was no apology from the man that woke me up. He just kept giving excuses and was very rude. Manager stephanie got involved she apologize but really this is just for $700 a night. I could’ve slept in my car probably slept soundly.
翻譯
Tracy J
入住日期 2024年6月
家庭旅遊
4.0/10
發佈於 2024年7月8日
After driving for two days we were excited to spend a relaxing evening at the Wort Hotel. Well....nothing relaxing if you call no sleep due to an "older style AC" that made so much noise it was ridiculous. I even got out of bed to speak to the desk clerk so he could hear the video I took of the noise. I asked to speak to the manager on duty and he said, "management don't like to work the weekends." To his credit, he offered to change rooms. It was almost 10:00pm, we had already unpacked and were in bed so that was a no go for us. (FYI, peak season and we spent about $800 for the night.) In the morning when we checked out, we asked for a manager. None on duty. We asked for a partial credit and was told he didn't have the authority. We then asked for a manager to call us. No phone call was ever received. We did get an email stating they would give us a 15% discount. (the email apologized for not only the AC but the bar noise and that they give ear plugs at check in if requested.) We NEVER complained about bar noise! Not OK in our book at that price! Upon our return home I reached out and asked for a bit more of a discount and was told that the 15% was generous. There are other lovely hotels to stay while in Jackson. Don't stay here if you want noisy AC or apparently, noise from the bar!
翻譯
來自住宿之回應: Thank you for your feedback. We regret that your stay did not meet expectations, as providing exceptional accommodations and service is always our top priority. While we did have a manager on duty who spoke with you, we understand the situation and are sorry to hear that the provided discount was not to your satisfaction. Your concerns about the AC are noted, and we will work to improve.
訪客
入住日期 2023年6月
夫妻/情侶
10.0/10
傑出
發佈於 2023年7月16日
Always our first choice when visiting Jackson, The Wort never disappoints. We visit yearly with our children or as a couple getaway. The Wort offers classic and well appointed rooms with comfortable bedding. The public spaces are also well appointed in classic western and upscale decor. Two roaring fireplaces in the fall is a nice touch in the evenings. The Silver Dollar Bar serves delicious American fare and is a lot of fun after 8pm when live music and dancing occur. The hotel is centrally located in town square, offering dining and shopping only a few steps away. There is a secured area for parking when you’re ready to explore GTNP. The concierge here is always very helpful and eager to assist. Our last two stays we’ve had the Cowgirl Suite and have enjoyed the spacious accommodations. This hotel will always have a special place in my heart and I will always make it my first choice in Jackson
翻譯
6/14
來自住宿之回應: Thank you so much for your glowing review, Christy! We are thrilled to hear that The Wort Hotel continues to exceed your expectations and hold a special place in your heart. Your loyalty and appreciation mean the world to us, and we look forward to welcoming you and your family back for many more memorable stays in the future.
訪客
入住日期 2023年9月
夫妻/情侶
4.0/10
發佈於 2023年10月2日
The hotel did not live up to our expectations given the price paid. The overall quality of the guestroom and public areas were lacking. Service, especially in the dining room was mediocre. Specifically, the guestrooms had poor inadequate lighting, the plumbing fixtures were old and needed replacement, the air conditioning units were noisy and inconsistent, the overall room quality was mediocre. The public areas were also lacking and needed updating.
翻譯
訪客
入住日期 2023年7月
家庭旅遊
10.0/10
傑出
發佈於 2023年8月15日
Tres bel hôtel situé dans le centre avec une ambiance de montagne chic. Les chambres sont confortables, le personnel très aimable (notamment Mami à la réception qui a facilité notre séjour). Parking gratuit à proximité, salle de fitness, bar très sympa et restaurant chic situés dans l’hôtel.
翻譯
來自住宿之回應: Thank you, Thomas! We hope to see you again soon.
訪客
入住日期 2023年6月
家庭旅遊
2.0/10
發佈於 2023年6月30日
I cannot believe we paid $800 a night to stay at this hotel. The room was so tiny it was hard to maneuver around. Our small window had a view of the interior wall of the building, so our room was very dark. The decor wasn’t that great- very dated bathroom (but like 90’s dated). It was a good location. I thought there would be a bigger lobby or place to hang out, but that was small too. I recommend just visiting and not staying the night.
翻譯
來自住宿之回應: Thank you for taking the time to leave us a review, we appreciate hearing about your experience. We are sorry to hear you were disappointed with the size of the room and the view. While our rooms are designed to provide a comfortable stay, we acknowledge that preferences can vary when it comes to space. We do offer a range of room sizes to accommodate different needs, each with a different view, and we regret if the room assigned to you fell short of your expectations. We hope that you will consider giving us another chance to provide you with an improved experience in the future.
訪客
入住日期 2023年7月
商務旅客
6.0/10
發佈於 2023年8月1日
We paid over $750 per night for this room and the service was equal to a hotel that charges $200. Everything was slightly above average but for that amount of money, I expected much higher quality of service. The history of the hotel is really cool.
翻譯
來自住宿之回應: Thank you for taking the time to share your feedback about your recent stay at our hotel. We take great pride in our excellent service, and we are sorry to hear it was not up to par during your stay. We're glad to hear that you found the history of our hotel to be intriguing. Preserving the heritage of our establishment is very important to us. Next time you are in Jackson Hole, we hope to have the opportunity to provide you with the top-notch experience you rightfully expect.
Sandy M
入住日期 2025年2月
夫妻/情侶
10.0/10
傑出
發佈於 2025年3月18日
Service impeccable, staff impeccable, LOVE THE WORT, we will be back for a third year. Get rid of the jazz band, you lost business at Silver Dollar. Many were looking for country and dancing. What an awesome place. STILLL, love the WORT! Cutter
翻譯
來自住宿之回應: Thank you for your continued support! We're thrilled to hear you love The Wort and have had such great experiences with our team. We look forward to welcoming you back for your third year!
訪客
入住日期 2025年4月
夫妻/情侶
10.0/10
傑出
發佈於 2025年5月20日
Wonderful staff and lovely accommodations! The art and historic details set this hotel apart from others. The staff are exceptionally helpful and kind. Wish we could have stayed another night! The Silver Dollar saloon and grill are right off the lobby and had live music the night we were there. Parking around the property can be scarce but they will park your car in a secure lot nearby.
翻譯
訪客
入住日期 2025年4月
其他
10.0/10
傑出
發佈於 2025年5月14日
We absolutely loved our stay at the Wort! The western art and bronze statues led to such a true western feel. The rooms are beautifully decorated and quite large adorned with western decor as well. The staff is fabulous, warm, accommodating, welcoming and helpful. We would highly recommend The Wort Hotel to anyone!
翻譯
訪客
入住日期 2025年4月
其他
10.0/10
傑出
發佈於 2025年5月11日
Our stay at the Wort Hotel was fabulous. I could not ask for anything more. The room was clean and kept up to the highest standard. The staff were pleasant, helpful and accommodating. A special shoutout to Natalie and Laura for their outstanding service in making our stay there even more enjoyable. With personal like this, no won for this is a 5 star place to stay.
翻譯
danielleserb
入住日期 2025年4月
家庭旅遊
10.0/10
傑出
發佈於 2025年5月2日
We were a group of family/friends in town to celebrate my birthday. The hotel staff were awesome from start to finish. The housekeeping department did an excellent job, the bar/restaurant staff were efficient and friendly, front desk staff were always welcoming and super friendly. We would happily stay here again and recommend the Wort hotel to anyone staying in the area. We had a grand king room, which had a sofa/ seating area which was great for us to all get together in the evenings.
翻譯
來自住宿之回應: Thank you for celebrating your birthday with us! We’re so happy to hear our team helped make your stay special—from housekeeping to the front desk and bar staff. It’s great to know the Grand King Room worked well for your group, and we truly appreciate the recommendation. We’d love to welcome you all back again anytime!
TAYLOR C
入住日期 2025年3月
獨自旅遊
10.0/10
傑出
發佈於 2025年4月21日
Stayed over 75-100 times when in town from my ranch. Never disappoints and service is above the “overrated” hotels easily! Staff and history make it the go too! I’m always rushing and whatever I’ve forgotten they always help me get it. Thank you!
翻譯
來自住宿之回應: Thank you for your incredible loyalty and kind words! It means the world to us that we've consistently been your go-to when you're in town. We're proud to offer service that makes a difference, and it's always our pleasure to help with anything you need. We look forward to welcoming you back again soon!