比勞克斯-海洋温泉智選假日酒店和套房(Holiday Inn Express & Suites Biloxi- Ocean Springs)

First we were out in a “no smoker” room but it smelled just like cigarettes and was unbearable. The sweet girl at the desk allowed us to swap room but that smelled that a construction zone but better than smoke. We weren’t impressed with how the housekeepers cleaned there was dirt and filth left in bathtub and toilet. We didn’t let them clean the second day we were there bc I had already cleaned up in there and would just let them go in after we left. The breakfast was disgusting. So besides the nice staff, there was major downfalls to hotel.

It was okay just what one of the bed frames did not ha me a blood stain, or that’s what it looked like. The hotel was quit, the beds were okay not super comfy but not bad.

Friendly and professional staff, very helpful and proficient, only problem was the towels were old and dingy not white and fluffy and absorbent.

Hotel was very nice and logistically perfect for my stay. The front desk staff was nice. The manager (male) on duty has lacking customer service skills. He really shouldn’t be interacting with guest.

I stay in hotels weekly. I witnessed what was an employee being very rude and disrespectful to an individual in the hotel lobby. I own business and feel obligated to share. It was a middle aged Caucasian male. It was the tone, and attitude that I wouldn’t except from my own employees.

The staff were extra cordial, polite and easy to converse with in conversation. Their willingness to accommodate service was refreshing. Thanks for all to make us comfortable in staying. One thing: were looking for some bacon one of my morning breakfast. Maybe a reason it’s not served otherwise great!!

The staff was very nice since the beginning to the end. Recommend this hotel and definitely will stay here again.

The rooms had black mold and holes in the floors. The manage was rude and told us we could just leave if we didnt like the conditions. I would never recommend this hotel

Front desk was extremely friends and very easy to check in. The area feels safe with plenty of food options nearby. There was a slight mildew smell in the room, but after running the ac for a while, it became better. I'm assuming its just a gulf coast thing.