凱富總統酒店(Hotel President)

We like staff very good. Other services are good. The washroom was very bad and smelly.

I made this booking at the very last moment directly through the Hotel Reservation as it was a very last minute plan and the entire Jalandhar's good hotels were full. So having no other option we had to book this as my family was travelling with my parents and my wife & 02 kids. But it was like a nigh**are to stay at this hotel. Arrived around afternoon to the hotel and was done a smooth check-in despite we had requested them for a inter-connecting room which we didn't got but I can understand that as it was a last minute booking. And i would say the hotel rooms are pretty decent. But as the day passed, we got to know that there service is really bad. We ordered the food from outside and from the reception I got an information that I cannot order food from outside as it is not allowed, which they want us to buy the food from the hotel itself. Well I do travel to the different part of the world and I know the policies that yes if a person is ordering the food from outside, they are not allowed to have it it the hotel's public area like restaurant, bar or any public areas of the hotel. But none of the hotel says that you cannot get food from outside in the hotel. Well the cleanliness of the room was not that great also, but as we were not having any other option so had to compromise with the same. Even they were not having enough staff to deliver the service on time as well as whenever you request anything, it takes ages to get that. In the night we thought that we will order the food from the Hotel only as a Room service and we called Room service and firstly we ordered few water bottles, believe us we had to call plenty of time to get the water bottles to our room and it took around 45 minutes just to get the water bottle. Also we called room service to send someone to the room to discuss about the food order and I started calling for the same but as I mentioned that it took ages like more than 01 hour time to make them understand that we need to order the food and as we have some food order preferences, that's why we need someone to meet us in the room to discuss about the same so someone came with the water bottles after that much time to get our order. And we given them the order and we told them that please try to deliver the order priority as we have kids to feed as they are already sleepy as it is already late and due to there late response its getting more late. The food was delivered around the midnight time and till that time the kids were already sleepy, but as a parent we had made them awake so that they can have their dinner. The dinner which was made was an ok sort of food quality, I mean Punjab is always know for their food delicacies but this was just ok ok. Overall the service was pathetic and I mean such a ridiculous service. Even it was our anniversary, but they have spoiled the entire trip of me and my family. In the morning at the time of check-out we met their General ***ager and shared all the incident happened, bu

We had arranged ring & shagun ceremony of our nephew. It was wonderful experience overall. Food and service was excellent. Well com***ded by Amit Vig. Special thanks to Captain Cha*** and Captain Kishan and all servers who made this event so successful.

I must say terriale staff no hospitality is there as i went for booking but mr ajay whois dealing with us so rude that he did not entertain us properly i dont know what kind of ego they have I m not suggested to any one to go there

Heating system don’t work at all. Room I was staying in was mouldy and smelly , worst thing was I told hotel ***agement about it and they didn’t bother acknowledging my complaint. Really bad experience total money wasted.