Amazing service and very friendly staff, definitely I am considering Mercure Jeddah as my second home. The service, the cleanliness and the staff hospitality is beyond expectation I would recommend to anyone whom is looking for a nice stay in Jeddah
This hotel was probably great 20 years ago. Now it is an exercise in frustration. Here’s a few examples of why: 1) The basic facilities are not reliable. In the first 3 nights of staying there, I had one boiling hot shower (no cold water) and two freezing cold showers (no hot water) 2) The wifi drops out all the time and you get a 1-2MB bandwidth which is a struggle if you’re doing video calls 3) The additional amenities like gym, pool, sauna etc are a mess. The jacuzzi and sauna have been abandoned from what I could tell. The gym has no air conditioning so once I was doing any exercise I was just pouring with sweat. It must be over 30 degrees in there 4) The service level is way off. I spent 25 minutes trying to buy a coffee from the coffee bar on ground floor. Four times I asked for someone to come and help. 3 times nothing, 4th time someone came, rattled around, and walked off again 5) The food is so poor. How you get basics like burgers and salads wrong is a mystery to me 6) There has been no investment in the place and, consequently, it is just tired. Dents, scratches, tattered flooring everywhere. Its honestly a bit sad to see This is from the Meridien chain, a well renowned brand. I am amazed that they are trusting a local operator to run a facility this poorly in their name. I booked the hotel basically because I assumed it must be OK because it was a Meridien but, honestly, the place is dreadful.
吉達希爾頓酒店坐落於阿爾沙提,優越的地理位置使它成為吉達一個令人嚮往的住宿選擇。 酒店距離阿卜杜勒阿齊茲國王國際機場僅有9km。在該地區觀光很容易,吉達海濱路和Pin There都在酒店附近。從酒店出發可方便前往市內的眾多著名景點,包括Zmakan Gift Shop、Vox Cinema和Hafez Gallery。您可以到大堂吧與朋友暢飲聊天度過閑暇時光。如果旅客願意,酒店可以提供滿足需求的客房送餐服務。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Mugg & Bean(美國菜)、Mataam Al Sharq(Mataam Al Sharq)(亞洲菜)和Nosh Lounge(意大利菜)也許是可以讓您找到答案的地方。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括按摩室和健身室。酒店配置有會議廳和商務中心,定能滿足您商務活動方面的需求。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
Everyone I encountered were eager to support. The rooms are specious and well equipped, but a bit warm, seems there is an issue with the AC system. Food was much beyond my expectations. Special thanks to Abdulaziz from the front desk and Muhammad from F&B team.
my experience to stay in this place was terrible from the start. I changed my reservation from two days to one day but never got confirmation. I drove in to drop off my luggage but I was asked by security to move my car and park at the street (seriously). During check in, I was dealt with distrust by asking me my ID national card rather than my ID number. I was charged for another room to host my family member who came with me from abroad. I will never stay here again.