智選假日套房酒店路易斯維爾東(Holiday Inn Express & Suites Louisville East)

The room was great, clean, comfortable and very friendly staff. The only thing was the hot tub wasn't working so that was a bummer.

This was a decent place but not deserving of as high a rating as ******* showed. There were poor drywall repairs in my room, which was right next to the elevator. The breakfast was EXCELLENT for a continental breakfast, but felt like the property was in need of some TLC.

I never write reviews, but this one is necessary. Our stay was good up until a mistake caused us to have to get in touch with staff at this location. My family stays at this location often when visiting our other children and grand child. I have never been more disgusted by the way I was treated over the phone by members of staff. I was spoken over, lied to and just treated rudely (no reason for any of it). It only takes that one person to ruin something good. My point is take ownership when your establishment is in the wrong and be tall enough to say you're sorry and not place blame on your customer(s). Not sure if my family will be back here any time soon and that's sad, because we genuinely enjoy the majority of the staff here and loved staying here.

Without us asking or expecting, we were upgraded to a suite on top floor. It was very sweet, and the suite was awesome!

The front desk staff and the breakfast attendant were friendly, helpful, caring, polite, professional. We can’t say enough good things about them. Our first night stay was sleepless due to teenagers whose parents let them run from room to room until 2 am. Our second night was peaceful and restful. The teenagers were gone.

Check in was great. The bed was very comfortable. The breakfast was really good.

The staff was so kind and pleasant when you arrive. The hotel is very clean in and around along with the rooms. Complimentary breakfast was very good. I would definitely recommend staying here if you’re in the Louisville area.

the room was clean, the property seemed to be fairly new. the staff was nice, courteous professional. the closet container (located inside the room) wasn't very user friendly

We were extremely impressed with the cleanliness of the facility and the rooms. Great choices of food at breakfast. Convenient location and the staff were courteous and very helpful.