We just returned home after a long weekend in Louisville over the last weekend in March/ first weekend in April. We had stayed here in the past and I thought it was kind of run down and had thought based on reviews that this location had been updated. That was not our opinion in this case. We came down with five people and booked two full-size beds with pull out sofa suites. Upon entry everything looked clean enough although outdated, the bathroom had hair and dust all over it. The sink and showers had such a slow drain that there was standing water for a few minutes. Every time someone finished showering or washing their hands. Upon a weekend. The first morning we had found two bed bugs on the pillow, we could not find any other evidence of bugs and they did have the mattress protectors to prevent it. However, we still saw the live bugs. We did go to a near department store and purchase an aerosol spray for the rest of our stay. Although we did not see anything else for the rest of our stay, it was still a concern. Hotel staff was nice enough and decent, but unless you're really on a budget I would advise staying somewhere else. I should also add that the parking lot is extremely tight and it is generally extremely full, half of the parking lot was blocked off through most of our stay for construction and we ended up parking on the grass as there isn't anywhere else near to park. Unless we see some major renovations and updates before next year, we are definitely not staying in this facility again.
翻譯
來自住宿之回應: Dear rebeccakI5054DS, Thank you for taking the time to write a review. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. We hope to provide you with a better stay in the future. Sincerely, Hotel Management
訪客
入住日期 2023年2月
商務旅客
5.0/5
傑出
發佈於 2023年3月18日
Great place to stay would recommend it to anyone friendly atmosphere great service clean rooms has a kitchen with refrigerator stove plenty of space in the kitchen friendly staff plenty of parking space if you’re looking for a place to say I recommend it
翻譯
訪客
入住日期 2022年9月
商務旅客
5.0/5
傑出
發佈於 2022年10月28日
A great place to stay nice friendly service clean rooms Helpful customer service If you need utensils they have them at the front Dess cookware beds are soft and comfortable with heat and air conditioner lots of room in the rooms stoves fridge Raiders
翻譯
來自住宿之回應: Dear Greg H, It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management