西摩智選假日套房酒店 - IHG 旗下酒店

Parking was shared with another hotel. The room was not sufficiently cleaned. The restroom floor and shower both were dirty. This was so bad that we didn’t use the shower. There were also crumbs on the floor, which makes use think that it wasn’t vacuumed. The coffee maker was broken as well. Breakfast was ok, but that was it. The desk person offered additional points or a discount due to the bad experience. I would recommend staying away from this place.

We booked a week in advance with our Hilton account and paid in advance. The day of check in, after arriving at our destination, we received a call that our room was no longer available. We were simply told that it had gotten overbooked. In the end we had to scramble for other lodging at a different hotel with crying kiddos. One of the people traveling with us had to end up going home because the new hotel was out of budget. Super disappointing experience.

Convenient location. Clean room and good breakfast options. Good place to stay for the value. We stopped at this hotel while traveling for business. Would recommend to anyone traveling through the area if you need a place to stay. Safe location and friendly staff.

We stayed one night and didn't arrive until after 10pm but this hotel still provided great customer service and was very clean. I believe they were handling multiple little league baseball teams but we still found everything clean and quiet. The rooms were a little plain, and perhaps slightly dated. But the beds were comfortable and room was clean. There some small stains and chips on the floor in the bathroom, but this seemed more a symptom of older room, and not neglect. The rest of the room was very clean. We were also very impressed with the hot breakfast offered. Not the typical hotel continental breakfast fare, but egg white omelets and pancake and waffle station. I'm sure the menu varies day to day, but it was a great breakfast and the staff was attentive, and replaced things quickly and kept things hot. I would absolutely stay here again next time we are traveling through.

Wonderful hospitality! Rooms were lovely & clean. Staff all were engaged & available to respond to questions. The location is easy to find. The only negative which nothing to do with the staff is that the breakfast buffet was ok. This is a corporate issue & has nothing to do w the local hardworking staff. Thank you.

First off the hotel is very clean and are stay was good UNTIL breakfast we came down at 9:30 breakfast end at 10:00 and the two women working there were already breaking down everything. So half of the stuff that is supposed to be there for breakfast is gone and the other have was either burnt or very old looking. When we ask if there was more oatmeal, bacon or bread they said they were out, one of the employees who saw there was no bread immediately went under the cabinet and got out bread for toast after I was told they were out. I guess you have to ask the housekeepers for breakfast items instead of the lazy rude woman that get paid to provide breakfast. One of the woman stood in front of the door slapping at stick against her hand like a guard and shut the door at 10 on the nose. My wife and I are business owners and IGH owners and these women would be immediately fired if my reputation was on the line. My wife and I have been staying at IGH for the last 7 days and stopped here on the way home and the staff here were the rudest of them all.

This place was spotless. The beds were probably the most comfy we had on our weeklong road trip. The pool was at the perfect temperature. The breakfast was in line with what you can expect for a holiday inn (omelets, pancakes, sausage, muffins, cereal, yogurt, etc). Convenient to the highway & a number of restaurants on the same exit. Staff was friendly at check in. This will definitely be on my radar next time I’m passing through

The suites are decent - well equipped and clean but we had a few complaints during our stay. There was trash and huge bags of towels in front of our door which was lying there since before arrived at the place. We had to call the front desk twice and had to finally go to the front desk to get it cleaned/picked up. The check in process is a little cumbersome with there being a separate counter for picking the keys after you complete the basic formalities. In addition, we requested a suite on the first floor - there were none available. We had to carry our heavy luggage ourselves to the second floor with no elevators on property. There is no room service nor any cleaning service - we stayed for five days and we only had our trash picked up two times, and the person who did so refilled our coffee supply and provided us with fresh towels. In all, the location is great with cracker barrel closely. Suites are decent with more of an Airbnb feel, but the service is poor.

First off this hotel is beautiful, very nice! Very clean. Stayed overnight on May 28th 2022 for a family member’s graduation party! This place was great from start to finish. General manger Angie was awesome, extremely helpful, happy and so sweet! Definitely would stay here again! Thanks Angie for a great stay.