休斯頓高速公路290/賽普拉斯西北SpringHill Suites酒店(SpringHill Suites Houston Hwy. 290/NW Cypress)

The staff was very unprofessional. When I walked in nobody was at the front counter then 10 mins later came up and just looked at me and said nothing. Once I said I was there to check in, he said well yeah “name”. Not one more word from him the entire time tell I asked where the elevator was and he looked at me and walked away. The next morning went to check out same experience, different employee. I don’t know who the manager is but really need to train employees and customer service. Room- bathroom door didn’t slide open or close. I will not be going back and staying at this hotel ever again

Terrible experience! I booked a king bed and when I got there they said none were available. I can understand that, but not the rest of our experience. No body wash, lotion, shower extremely hard to turn on, very small counter area in bathroom. Breakfast was awful and hot items were barely warm. Glasses for juice were too high and unreachable for short people. Website stated a lounge was available but no such place and staff was not helpful. Staff spoke another language in front of us, very rude. Not staying here again.

There was no body wash in the bathroom. Sofa was stained and dirty, the microwave was dirty, the bathroom floor was dirty, the pool was so small and outdated, overall it was terrible.

Muy Limpio todo camas súper cómodas, Buena distribución el desayuno muy bueno, en la habitación buen equipada secador de cabello plancha para ropa, el control de TV. No funcionaba pero no hiso falta estuvimos tiempo fuera y los niños jugaron en el tv

No hay nada cerca pero las habitaciones estan en buen estado. Hotel es practicamente nuevo

Our family was here for a baseball tournament and our family vacation in one. The hotel was clean, comfortable and safe and the manager was helpful and professional. However there was a 10u basketball team that was staying there and they got somewhat rowdy at times and left messes around the hotel. Also there was a nurses conference on the last morning of our stay and the nurses were eating all of the food for breakfast which left nothing for the guest. When letting the head kitchen staff person know she was a bit short in her response. We had to wait for more food to be cooked which put us behind on our trip. If the nurses where allowed to eat the food then the hotel should have planned accordingly. Overall our stay was pleasant and I would stay here again!

It was a convenient place, please atmosphere, reasonable breakfast, personnel are okay some friendly ones. But it's not so clean specially the pool area and the pool is pretty small. Also there are noise specially from the room above us during night when it was time to rest. But overall, it was good enough...

Property was close to where we needed. Rooms were clean and breakfast had a good variety.

PLUS - I liked the location, I felt safe. It was easy to park and the hotel was quiet. The beds were comfortable and we had plenty of room in our suite. TV worked well, and we were able to watch LSU/Florida championship. AVERAGE - Breakfast was okay; I would have preferred more low carb options like scrambled eggs and bacon. NEGATIVE - My group was 4 ladies who stayed 4 nights - the room was serviced only once (which we had to request service; we requested service 2 other times, as well, but didn't receive it); we had to ask for towels every day, we had to take out our garbage ourselves; and we had to request more trash bags and toilet paper.