布朗JLM Mamilla酒店(Brown Jlm Mamilla, a Member of Brown Hotels)

Very responsive to feedback. Exceptional breakfast, but rooms are small.

Staff are brilliant, rooms are small, breakfast is outstanding

Superficially: Great decor and location within a short stroll of the Western Wall and the markets Accommodations: Threadbare towels, flooding shower, nowhere to store toiletries in bathroom, major electrical panel prominent in room, T-bar ceiling, tv could rip your shoulder walking by it in narrow passage space, tiny door, inner door (weird unless it was once a utility area, see below) missing but hinges still on door frame, room safe box sitting unattached to anything in plain view and light enough to grab and go, room needed significant patching and painting, many visibly obvious maintenance hatches in walls and floor, poor view, through small window, was probably a utility room before they thought to monetise it. So elf-involved staff make you feel that they're doing you favors just for basics. Roof: deck, bar and pool all closed. Brekky restaurant isn't kosher though they don't let you know until staff hopefully says something when you get there (lucky we opted out when reserving) and not even grape juice available for Sabbath. Glad to be leaving. Stayed in the other Brown nearby years ago and loved it. Never returning to this one; It's worth half the price we paid, maybe.

I have stayed in a few different brown hotels and they are fantastic, however this was the worst customer service I’ve experienced in a hotel. We checked in during the afternoon and were yelled at, had the room key tossed at us as and charged additional fees that were not explained or issued a receipt for. On asking for clarity on why we were being charged we were ignored and told to go to the room or leave. Our presence was an inconvenience, and he didn’t hide it. Things slightly improved as the next day we received an extensive apology from reception with the promise of a refund for these supposedly incorrect charges. However this position was reversed again the next day on check out to no refund on the basis of extra “packages” which the lady on concierge explained as additional people in the room (ie 2 people staying in a double room not 1). The manager of this hotel was no where to be found despite multiple attempts of staff to reach them. After I had finished talking with the helpful and friendly lady on reception as we checked out, the manager appeared out of thin air to berate the staff in front of guests. Aside from this, in-keeping with other Brown hotels the room was very comfortable, great mattress and friendly and helpful housekeeping staff, the majority of the staff were lovely but our experience left a lot to be desired. I would recommend checking out Brown at Mahne Yehuda, max 10 min walk down the road we had a brilliant time here.

Es un MUST si estás buscando donde hospedar en Jerusalem Habitación perfecta Ubicación perfecta Atención del personal perfecta Este hotel merece un reconocimiento

Bom! Quarto e banheiro de tamanho bom, café dentro dos padrões.

The hotel had an outdoor patio wall mounted speaker that played technopop music loudly all night long. The chairs were wire frame style and quite uncomfortable. The TV service was often interrupted then it stopped working the last morning of my visit. The menu choices for breakfast were limited - there was no breakfast buffet The reception area was too small resulting in crowding. The room itself was small for the price range.

Hotel com localização perfeita! Funcionários prestativos. Café da manhã muito bom.