Good morning! I'm staying in Room 4. I lost my Apple Bluetooth headset on the floor of my room today. Could you please help me find it and get back to me?
翻譯
Laurenvdv
大床一室公寓
入住日期 2023年10月
商務旅客
3則評價
9.5/10
優秀
發佈於 2023年11月9日
The staff, reception, and waiters were so friendly! A comfortable stay.
翻譯
訪客
入住日期 2023年5月
其他
10/10
傑出
發佈於 2023年6月29日
After a very long flight from the US to Johannesburg, this hotel was a welcome sight indeed. Even though we arrived late in the evening, the staff was at the desk, friendly and organized, and got us right into our room. The view from the window of the greenway was lovely, but we showered and went right to sleep on the comfy beds. The hotel is quiet and secure, even though it's right in town. The next morning breakfast was varied and ample. This was a great place to start our Southern Africa vacation.
翻譯
來自住宿之回應: Thank you for your positive feedback review! We're delighted to hear that you had a great stay at our hotel. Providing a wonderful experience for our guests is our top priority. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.
訪客
入住日期 2023年3月
夫妻/情侶
8.0/10
很好
發佈於 2023年4月10日
My booking could not be found even though it was confirmed via email 2 weeks before the checking date. Finally managed to be checked in after I showed the email trail. The 1 bedroom was just what we needed for the 2 nights. There were ants in the kitchen around the sink. Our room was not cleaned by 15h00, we went out in the morning and when we came back it was not cleaned. Everything else was just perfect, a safe place, no load shedding, and not far away from a shopping complex.
翻譯
來自住宿之回應: Thank you for taking the time to leave a review. We are sorry to hear about the initial issue with your booking, but glad to hear that it was eventually resolved. We apologize for the inconvenience caused by the ants in the kitchen and the delay in room cleaning. We are pleased to hear that you enjoyed the rest of your stay, and we hope to have the opportunity to welcome you back in the future.
訪客
入住日期 2023年2月
商務旅客
10/10
傑出
發佈於 2023年3月21日
The room was lovely, The view was lovely, The atmosphere was lovely. Those 3 strikes made my stay a memorable experience. The hotels is near Eastgate Mall which means you do not have to go far to go shopping or to watch a movie or to have food with friends. The neighbourhood is very quiet with little foot traffic so for me that meant safety in the middle to Johannesburg.
翻譯
來自住宿之回應: Thank you for staying with us. We are glad to hear that we met your expectations. It is always very rewarding to receive such great feedback. We look forward to having you stay with us again soon.
訪客
入住日期 2023年2月
與好友旅遊
2.0/10
發佈於 2023年3月2日
The condition of this place is very poor. Needs to be completely refurbished. Moldy smell, old stained furniture and linen. We began feeling ill after being in the room for an hour. The moldy smell gave me a headache and my sister's asthma began acting up. We also felt uncomfortable with the neighborhood and being put on a ground floor unit. This place is like a one star motel. If you are looking for anything above 2 star, you will be disappointed. We left this property and checked into something much nicer and in a much better area. This place originally may have been named Courtyard but it is not that name any more.
翻譯
來自住宿之回應: Thank you for staying with us. We are so sorry to hear about your experience. As this is not a true representation of the quality and level of excellence that we usually offer, we will certainly take your comments to heart and do what we can to make the necessary changes.
訪客
入住日期 2023年3月
夫妻/情侶
10/10
傑出
發佈於 2023年4月23日
Good service. Easy check inn even though we arrived late. Hotel rooms are spacious and well equipped. Ours had a fridge and microwave as well as a balcony. Good convenient location. Breakfast is adequate. A great place for an overnight stopover or tour Johannesburg
翻譯
來自住宿之回應: Thank you for taking the time to leave your review of your recent stay at the hotel. We are delighted to hear that you found our accommodation cosy and comfortable, and that you enjoyed the good service and easy check-in process. It's also great to hear that you found the rooms spacious and well-equipped, and that the convenient location was beneficial for your stay. We appreciate your kind words and hope to have the opportunity to welcome you back soon.
訪客
入住日期 2023年1月
商務旅客
10/10
傑出
發佈於 2023年2月9日
Absolutely beautiful location in a Brilliant environment with well trained and experienced staffs providing best hospitality. it was truly above my expectation. Not far from O.R Tambo int Airprt and the famous eastgate shopping mall .......
翻譯
訪客
入住日期 2022年10月
商務旅客
2.0/10
發佈於 2022年11月3日
The housekeeping services are terrible. Its now 14h30 and the rooms has not been cleaned. No concern whether there's toilet paper or clean towels. Absolute disgusting.. have to request room to be cleaned
翻譯
來自住宿之回應: Thank you for staying with us. We are so sorry to hear about your experience. As this is not a true representation of the quality and level of excellence that we usually offer, we will certainly take your comments to heart and do what we can to make the necessary changes.
訪客
入住日期 2025年5月
其他
10/10
傑出
發佈於 2025年6月6日
Excellent location near the airport, private and safe area, cosy and clean rooms, tasty food, best breakfast and the friendliest staff. A must stay place especially for business travellers. Staff ensures that your stay is comfortable and enjoyable. A must try hotel for those looking for a simple, private and clean place to stay.
翻譯
Rue C
入住日期 2025年2月
家庭旅遊
8.0/10
很好
發佈於 2025年3月10日
Enjoyed our 2 night stay here. Rooms have enough and in-condition facilities and the bonus is the mini kitchen and little lounge, it makes the whole stay feel homely. Staff is very friendly and helpful. My daughter forgot her books and pencils and we wrote to the Hotel and the books were found and given to someone we sent to pick them up, really loved the honesty there. A lil more variety can be added to the breakfast menu but food is well prepared and delicious. Had the best chocolate drink there! Would really come back again and also try the Courtyard.
翻譯
來自住宿之回應: Dear 942Ruec, Thank you for sharing your experience with us. At City Lodge Hotels, we take pride in providing warm and attentive service to ensure that you, our valued guests, feel welcome and cared for throughout your stay. We sincerely appreciate the extra time you took to offer some valuable feedback regarding the breakfast offering and will take this into consideration. Your recognition of our team's friendliness reaffirms our commitment to delivering exceptional hospitality. We were happy that we delivered on our commitment to “home away from home” kindness and service excellence and hope to welcome you as our guest to our hotels again soon. Kind regards, Bronwen Poulton General Manager City Lodge Eastgate
Sunshine58549278719
入住日期 2024年11月
家庭旅遊
10/10
傑出
發佈於 2024年12月6日
Very peaceful pleasant place.Friendly staff.Close to the airport,mall and some consulates. Safe and relaxing to take a walk in the yard at night.Tasty food.Free water station. Bathrooms and bedrooms were very spacious.Would definitely stay here again. The 1 negative is the unpleasant smell from the nearby stream or swamp which makes sitting on the balcony or outdoor dining area unpleasant.Incence or potpourri may help mask the smell.