約翰內斯堡Pan Africa Shopping Centre.附近酒店

I have lived here for how many months? honestly the management Has a wrong way of treating their guest long stay or not.. I mean I was paying 650 everyday and never once did they remember to send a cleaner..don’t pay up by 10:41am and then cleaner comes after 10days and she isn’t supposed to clean?! For a place I have stayed at the same apartments for 4months?

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很乾淨,很多地方都挺中心。位置很完美

這家酒店莫名其妙地在我們預訂的5晚預付的住宿中犯了一個錯誤。保安半夜出現在門口,要求知道我們爲什麼在房間裏,試圖讓我們第二天早上結賬時離開。沒有道歉,聲稱“系統故障”改變了我們的預訂(實際上不是系統如何運作),沒有更正預訂。未經我允許,以我的名義創建了一個新的預訂,以試圖掩蓋他們的錯誤。2周後,儘管多次電子郵件,他們仍然沒有發送正確的發票。哦,他們仍然把我當作先生,儘管知道我是女性,並被提醒這一點。其中一個枕頭很髒,牀單被罩換了多次詢問,提供了乾淨的枕頭。避免像瘟疫一樣的這家酒店。

Conveniently located and safe. 5-Star service at an affordable price. A short uber ride away from Sandton City with plentiful food and shopping options. Great breakfast buffet with changing varieties each day. Helpful staff who go out of their way to solve problems. Spacious rooms with every amenity that is needed. Including a stove, microwave, kettle, iron, and enough facilities to whip out a small meal. Sufficiently equipped gym. Would stay again.

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

Everything about the Hotel is good, excellent location. Good connectivity, safe, good resturant and great room. The hotel looks very old, but is maintained very well. The front desk can be bit more polite though. The breakfast spread is also good and choice of vegetarian food is also there

Very nice hotel with comfortable and convenient flats with balcony but unfortunately the standard rooms are small and not enough space in their bathroom to put personal toileteries Some of the employees using their personal phone too much in front of customers I would like to congratulate the restaurant manager SERGIO who is always full of good energy. The housekeeper RACHEL is such a sweet lady with a very nice smile and last but not least, the very professional guest relation representative ZANO who definitely made my stay more enjoyable.

桑頓花園法院酒店是一家優雅的酒店,毗鄰曼德拉廣場,每天供應豐盛的自助早餐。前台的工作人員幫我們安排了約翰內斯堡的私人旅遊(我們兩個人的費用約爲2000蘭德或100美元),非常棒。當我的伴侶感染病毒時,酒店的隨叫隨到的醫生來到我們的房間,診斷出問題,並提供藥物緩解症狀。我們非常感謝,對這家酒店印象深刻。