We booked this hotel for our wedding. We stayed for 2 nights, our rehearsal and our wedding night. Both nights we got in quite late so when there was an issue with the room, we decided to just deal with it rather than attempt to remedy it. Our first night, there was about a 2” cockroach on the floor of the bathroom. The sheets were musky, the pillowcases felt crunchy (I wish I was kidding) and overall, the room was less clean than you'd want. On the second day we asked the hotel to clean the room and provide new sheets/towels for us so when we returned everything would be cleaned. We came back to the room around 2am and the room was not cleaned, no clean sheets or towels to be found. At checkout I was asked how the room was, we said it was a bad experience and we will not be returning. The receptionist did not ask ”What happened?” or ”What can we do to make it right?” Instead, he said nothing, and we went on with our day. To put it in other words, this place has no business running a hotel and I would never stay here, nor recommend this hotel to anyone. Bonus: Their ****** is not worth it either, I would go elsewhere if you're planning to stop by for that purpose.
Overall good experience. Overnight for business. Located in decent area. Staff were very friendly and welcoming. We stayed in a ground floor room facing the parking lot - away from interstate. Room was clean and quiet. We did notice a stain on our secondary blanket after it was turned back. It was small and dark - looked like a dried blood stain. We removed the blanket and inspected the rest of the bed and it was very clean. In the early a.m. We experienced a brief but horrible sewer smell coming from our bathroom. But no other issues. In room coffee pack sucks - pretty horrible tasting. Bring your own if you can.
Ein gutes Hotel für Joliet-Verhältnisse. Sehr freundliche und schnelle Rezeption. Die Zimmer sind aber leider nunmehr doch ein wenig abgewohnt und müssten demnächst mal renoviert werden. Trotzalledem sauber und für IHG-Verhältnisse o.k.
Very pleasant surprise! Our son and daughter-in-law, previous tenants in the West Loop of Chicago, purchased a house in Plainfield, IL in the fall. We were sad to leave our West Loop Homewood Suites/Hampton Inn property just off West Randolph Street, but understood the young couple's need for a house in the suburbs with a baby on the way. The Home2 Suites was a well-managed property. Breakfast was superior to the typical Hampton Inn, but not quite Homewood Suites level. The staff was amazing, and the location was great for us; less than 5 miles to the new house. My spouse liked the fitness center as did our older son, a hardcore fitness person and his wife, a triathlon competitor. If a property can, please those 2, the fitness center is in great shape. There are many restaurants in the near vicinity. Due to the property's location on the edge of a local mall , there is not much street noise at night. Quite a change from a near West Loop location with constant ”road races”, sirens and train noises throughout the night. We will miss the West Randolph Street restaurants. We will not miss the noise, the increasing number of ”unhoused people” and security issues.
First night in USA for a road trip and stayed at Towneplace suites at Joliet South, the checkin was easy and reception staff super friendly. Room was clean and quiet ( just what you need for the jet lag recovery) and the complimentary breakfast was just what we needed, the choice was really good with something for everybody.
This Best Western is one of the nicest. Friendly staff, nice breakfast and clean rooms. Good location as near 55 and 80. Close to mall, gas stations and restaurants. Very large kitchen area with ability to visit with family. Entrance also has ample seating.
Zero out of zero would never recommend to visit this hotel when I got in my room it was a terrible smell. It was a little bit cold so I turned on the heater. The heater smelled like it was burning so I shut it off and then I got hot so I turned on the AC thinking maybe it might be different And all it was doing was lingering a very moldy smell, and when I went to go look at the AC, there was black marks along the lining of the AC. When I went to go check out the following morning the front desk lady who always works mornings was very rude extremely rude. Wouldn’t even allow me to say anything and asked if I smoked in the room. I told her no which I wouldn’t even have time to because I woke up late and left my doctors appointment which is why I was out there , so I hurried up and pack my belongings and she went to check the room so I can get my deposit back told me there was a lot of smoke in the room I said maybe it’s from your AC unit because it smells wouldn’t even allow me to finish speaking I have asthma I can’t even smoke. And on top of it she said that she’s been having numerous complaints about it smelling like **** in there and she’s been hearing it for days. I stayed one night and I checked in roughly around 6:00 PM left came back right my belongs in around 10 PM extremely rude staff, not accommodating whatsoever. There was a huge red stain in the middle of the room. I found a used feminine product behind the bed. I had to change the lightbulb from the top of the bathroom sink and put it in the lamp in order to see in the room would never recommend. Extremely rude lady every time I visit she tells me I’m not allowed to come back and this time I’ve just had enough this by far was the worse room I’ve been in and was completely discussed and bc I do not have a car I had no option but to stay till the following mornjng. Never will I visit again. Someone needs to check her or fire her for her attitude and accusations. It’s very very extremely rude to accuse someone of smoking the other day there when I wasn’t even there then cut me off when I try to say I stayed one night.