This establishment is sadly the most unreasonable I have ever encountered. Whilst I understand cancellation policies, I was physically unable to visit because the ferry from Bellingham to Juneau was completely CANCELLED. I could not even get to the town. However, this hotel insisted on charging the full rate, despite the fact that I simply could not be there. I even discovered that they blocked out weeks of unavailability either side of and including the night I was supposed to stay. I wonder how many other people's money they took whilst having no intention of actually providing a service. Do not book this accommodation. It is a real shame that the owners/managers have chosen to be so unreasonable; I flew directly to my intended destination of Fairbanks instead, and every Alaskan I have encountered is warm and friendly. This hotel would not even take my calls. I do understand cancellation policies. But when the traveller has had their plans completely changed due to transport no longer operating, especially to a remote location such as Juneau, one would expect a certain level of understanding and decency.
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