We were recommended this hotel by a friend who lives in Kalmar and so we had high hopes for a nice stay. We had tried to book a room in the main hotel but unfortunately, it was booked out, so we opted for their budget accommodation in a building across the road. The photos looked nice. the main building was quite beautiful and we were greeted at reception with smiles and enthusiasm. Ebba, one of the staff gave us a brief and interesting history of the building and its original owners, so we felt like we were off to a good start. Our room was neat at first glance but noticed that it was sparsely decorated and had no bedside tables, which we thought was a little odd. The bed seemed nice and comfortable which made us happy. After returning from dinner that evening we found a number of issues in the bathroom that seemed un-exceptable. The shower was extremely basic. The shower curtain was old, there was soap build up on the shower window and door, the shower soap was empty, the basin was loose and the glass shelf above it was also loose and rested on on angle. You had to put the glasses to the back of the shelf to prevent them from sliding off. We also found nuts of some kind on the floor under one of the chairs. What came next was greatly disappointing. Upon pulling back the doona on the bed we saw 3 silverfish skuttle across the sheet. Although we had a laugh, it was certainly not what we expected. Aside from that, we slept ok and the next morning we very much enjoyed the breakfast they had on offer. It was all very fresh and all very tasty. I went to reception as a coutesy to let them know the issues we had experienced and although the young girl wrote down what I told her explaining she would let management know, we were not offered an apology. That surprised me considering we are both seasoned travellers and have come to expect better. So when we arrived home I wrote a polite email to the manager detailing our stay and that although we recognise that sometimes cleaners etc can overlook things and just wanted to let them know of our disappointment. We received no reply. So I wrote to their facebook page and inquired if we would get a reply regarding our email. The post was read but again we received no reply. Sorry , but for an establishment that seems to have most of the boxes ticked in a stunning setting and friendly helpful staff, you do not win any points for your inability to show respect to a customer who thought bringing these issues to your attention would help. Someone needs to pull their socks up.
不錯
67 評價