橡瑞御庭酒店的評價

來自住宿之回應: Dear Guest,Thank you for your kind feedback and recommendation.We are delighted to hear that you enjoyed our buffet breakfast and had a pleasant overall experience during your stay. Your comments are greatly appreciated and will be shared with our team.We look forward to welcoming you again on your next visit to Sri Lanka.Warm regards,ManagementOak Ray Regency

來自住宿之回應: Dear Valued Guest,Thank you very much for taking the time to share such a detailed review of your stay at Oak Ray Regency.We are delighted to know that you were pleased with our amenities, cleanliness, and service, and especially that you enjoyed our well-maintained swimming pool and gym. It is wonderful to hear that you found our staff incredibly friendly and welcoming.We also appreciate your comments regarding our location. While we are a little away from Kandy Lake, we are pleased that you were able to enjoy the opportunity to experience the local surroundings and culture.Regarding the noise from tour groups, we sincerely apologize for the disturbance this caused during your stay. We understand how important a peaceful environment is, particularly when guests are looking to relax, and we will continue to remind and coordinate with group organizers to ensure consideration is given to other in-house guests.We are also pleased that you had the opportunity to witness both Sri Lankan and Muslim wedding celebrations during your stay. Weddings are indeed a special part of the atmosphere at our property, and we are happy that this added a unique cultural experience to your visit.Thank you once again for your valuable feedback and kind appreciation of our team. We look forward to welcoming you back to Oak Ray Regency for another enjoyable stay.The ManagementOak Ray Regency

來自住宿之回應: Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay with us in Kandy. We are pleased to hear that you enjoyed our location, the spacious rooms, the swimming pool views, and especially the warm hospitality of our team. It is also wonderful to know that you appreciated the evening buffet and the live music, which truly adds to the atmosphere we aim to create for our guests. At the same time, we sincerely apologize for the inconveniences you experienced. Your comments regarding the room condition, bathroom setup, Wi-Fi connectivity, and bar facilities are highly appreciated and have been shared with our management team for immediate review and improvement. We also take note of your observations about the poolside view and will certainly look into enhancing this aspect of the guest experience. Please be assured that we are continuously working on upgrading our facilities and services to meet and exceed guest expectations. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even better experience. Warm regards,

來自住宿之回應: Dear Sir/Madam, 13151CFanad, Thank you for taking the time to share your wonderful feedback following your stay at Oak Ray Regency. We are truly sorry to hear that you felt unwell during the cultural performance. However, we are delighted to know that our bellboy, Sanjeewa, was there to provide you with the care, attention, and assistance you needed. His genuine compassion and professionalism are qualities we greatly value, and your kind words are a wonderful recognition of his dedication. Your appreciation has been shared with Sanjeewa and the entire team, and we are certain it will serve as great encouragement. Thank you once again for choosing Oak Ray Regency. We sincerely look forward to welcoming you back for another memorable stay. Warm Regards, Management Oak Ray Regency

來自住宿之回應: Dear Sir/Madam, Manon P, Thank you for taking the time to share your feedback regarding your recent visit to Oak Ray Regency. We are truly sorry to learn that your dining experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the issue you encountered with your meal. We understand how disappointing this must have been. We are equally concerned by your comments regarding the interaction with our team. Providing courteous, respectful, and professional service is a priority for us, and it is disappointing to hear that you felt otherwise. Please be assured that your feedback has been shared with the relevant department heads and will be thoroughly reviewed to ensure appropriate corrective measures are taken. While we appreciate that our Executive Chef attempted to remedy the situation by offering dessert, we regret that this did not improve your overall experience. Your comments are invaluable in helping us improve both our food quality standards and the level of service we provide. We sincerely hope you will consider giving Oak Ray Regency another opportunity in the future so that we may restore your confidence in us and provide the experience our guests deserve. Warm Regards, Management Oak Ray Regency

來自住宿之回應: Dear Valued Guest, Thank you very much for sharing your feedback and for choosing to stay with us at Oak Ray Regency, Kandy. We’re delighted to hear that you enjoyed our spacious and well-equipped rooms, buffet meals, and the musical trio in the evening. It’s wonderful to know that our team’s efficient and attentive service made a positive impression on your stay. We also appreciate your note regarding the TV reception — our team will certainly look into improving this for future guests. It was a pleasure having you with us, and we hope to welcome you back again for another relaxing and enjoyable stay. Warm regards, General Manager - Roshan Fernando

來自住宿之回應: Dear lebrunc2026, Greetings from Oak Ray Regency. Thank you for taking the time to share your feedback following your recent stay with us. Nous vous présentons nos sincères excuses pour les désagréments causés durant votre séjour, notamment en raison du bruit provenant des événements organisés à l’hôtel. Nous comprenons parfaitement à quel point cela a pu être inconfortable, en particulier lorsque vous voyagez en famille avec des enfants et recherchez du repos. While we are pleased that our team was able to assist with a room change and offer some relief, we truly regret that your overall experience was affected. Please be assured that your comments have been taken very seriously and shared with our management team. We are currently reviewing our event management and room allocation processes to better balance guest comfort and function activities. Your feedback is extremely valuable to us, and we sincerely hope to have the opportunity to welcome you again in the future, where we can provide you with the peaceful and enjoyable experience you rightfully expect.

來自住宿之回應: Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret to learn that certain aspects of your experience did not meet your expectations. Your comments regarding the condition of the room, water infiltration on the third floor, and the bathroom leakage have been noted with great concern. Please be assured that we have shared these observations with our maintenance team so the necessary inspections and corrective actions can be carried out. We are also sorry to hear about the difficulty you experienced with the hot water. This is certainly not the experience we aim to provide, and we will review the system to ensure it operates properly for our guests. Regarding your comments about the restaurant, we appreciate your honest feedback. Your note about the morning coffee has been shared with our kitchen team so that improvements can be made to ensure better quality and freshness for our guests. On a positive note, we are pleased to know that you found our staff to be supportive during your stay. Your kind mention of them means a great deal to our team. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Warm regards, Management Oak Ray Regency