The most stunning location and views, a beautiful hotel, with great food and drinks. And a local Palampur flutist who serenaded the hotel residents every morning with his mesmerising gentle tunes. Icing on the cake. But the absolute highlight for this hotel is its staff team. Every single staff member we interacted with was attentive, helpful, accommodating. We were there for a family reunion with one nonagenarian, two octogenarians and two septuagenarians and they were so well looked after. There was a well equipped room on the ground floor with ramp and disabled facilities-in-room for use with wheelchair and when some of the family was not able to ***age the steps and slopes to the restaurant the staff kindly set up tables on the lawn. When one of the family was too unwell to make it to the restaurant for dinner, we sent some food to her room. She didn't want to eat, but Amit who took the food to her, did a great job of persuading her to eat! What a lovely young ***. Also special mention to Pankaj who repeatedly went over and above to accommodate and look after us in the restaurant. And lastly Shashi who looked after us impeccably throughout the stay. The whole family was so touched by everyone's kindness. Thank you.
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