貝斯特韋斯特尊貴堪薩斯賽道酒店及套房

We have stayed here before and been satisfied. This time the conditions were much worse. The smell in the lobby was awful, the ice makers were out of service, we had no fire alarm in our room, there were no washcloths, no extra toilet paper, no soap, no hot water in the shower. The fitted sheet didn’t fit/ was off. The man at the front desk was courteous, it wasn’t his fault. Will be looking for a different hotel next time.

I had to change rooms. The original room didn’t gave a closet rack. The second room sheets had washed/dried blood stains and the air didn’t work well. Carpetin throughout was stained and poorly patched, 1 ice machine was functioning, the elevator broke down, and after I confirmed the stay, ******* indicated the pool is out of service (non-refundable stay) because why should I pay more per person for premium rates for a sub-standard facility???

Smelled like sewage, elevators didn’t work, no ice in ice machine, pool and hot tub not open, beer at bar was skunky tried many different ones and all of them were bad. This is my second stay at the location and it’s nothing like the first. I’m highly disappointed and would have much rather taken my $200 somewhere else.

Around 4:30 PM there was a smell of raw sewage in the hallways and the lobby. When we return later in the evening, it was so bad it made me sick to my stomach. Unbelievable a hotel of this quality would not be able to address this situation better than it did. I have to put towels at my door to try to block the smell from coming in.

Hotel smelled like a sewage pipe had burst, a claim supported by the dozen or so industrial blowers running throughout the night in an attempt to dry out the ground floor. Waited 5-10 minutes for service at the front desk. Room was probably a 6/10 cleanliness, hair all over the bathroom. Will be avoiding this hotel going forward.

The sewer gas smell was absolutely intolerable and when the elevator was not working, no sign was posted. We found out by hear people talk about it. The solution to the sewer smell was to spray a deodorizer. For having to pay over two hundred dollars s night, we should have been compensated with a discount. One more thing, they should vacuum the stairs more frequently. I very seldom comment but the sewer gas smell is totally unacceptable. Probably will not stay at another Best Western.

The pool was closed and had an order from the health department closing it down. The entire place has a horrible hot sewage sulphur smell. We literally held our nose while we ran from the car to the elevator. Very old outdated 'technology', although I wouldn't even consider it technology. The breakfast was pretty good!

Sabby looking We have been staying here for 11 years, several times a summer. The last few years the rooms are looking shabby and not real clean. Major disappointment thus time. Worse it's ever been.