Holiday Inn Express 村西(Holiday Inn Express Kansas City - at the Legends)

Great stay had nice relaxing time

平靜的

We came in to check in at 4:10. We didn’t receive our keys then due to our room not being ready. We waited and waited and waited. Finally after about a hour we talked to the man at the front desk about our room still wasn’t ready. Then about 30 minutes later asked again. Still wasn’t ready but we were told there was a room with to queens available but said no because there was a family that obviously needed that room. Waited again after 30 minutes our room was finally ready. Overall waited 2 hours while kids were running around being loud but that’s just part of it and I understand it’s not the man at the front desks fault but seriously 2 hours!!?!?! People that got there wayyy after got their rooms wayyy before us. There was just zero communication between people. And to add to that got to the room tv didn’t work had to go down twice to finally get help. Thank you to the very kind manager at the time for coming up immediately to help us.

Great place to stay with kids. It's super clean, friendly staff, smell good, great breakfast and nice pool, the water is warm. It's close to restaurants and retails stores. Traffic is light.

Estaba muy limpio y los empleados muy atentos y muy buen desayuno lo que no me gusto fuel el edificio de enfrente abandonado

Check in was fine. Room was clean enough. Window shade was broken. Tv would only get 1 channel.

I know it was a New Year’s Eve stay but the check-in staff were less than enthusiastic upon our arrival. He did not give any details about breakfast. We had to ask. Room had only one cup for coffee maker. When we checked out there was no “thank you” by that staff person for staying at our hotel. He seemed bothered when I asked for a receipt. Again, I know it’s a holiday but we’ve had better service on previous stays.

We have stayed here before, it is a nice place. The rooms are clean and comfortable. Nice place to stay