拉斐爾酒店，傲途格精選(The Raphael Hotel, Autograph Collection)

We got the premiere suite. The listing on ******* clearly stated a walk in shower and a jetted tub. The walk in shower is apparently only in some of the suites (ADA accessible)- not my suite. Our jetted tub required me removing the side panel, lying on the floor, and plugging it in. Honestly, the shower was the main reason that I picked this location as opposed to another, so that was disappointing. The situation with the tub should also be remedied. That said, the staff were more than accommodating. John, the manager on duty went above and beyond to make up for the shower, and every staff member we encountered was fantastic. My girlfriend forgot something in the car, the valet retrieved it, and had it brought to our room. I’d definitely go back, but if you’re interested in a particular bathroom configuration, I’d be sure to make that known in advance.

This is a tired, old property. Room decor is dated and not in a good way! Bathrooms need a complete makeover. Customer service is very average. We were attending our son's graduation and made a specific request to get breakfast quickly (we were first into the restaurant) and to have our car brought to the front. They were unable to do either in a 30 minute window. Requests for water in our room were ignored. Hotel is in a great location but there are several better alternatives around. It may be a 'classic' Kansas hotel but thats not an excuse for sub-standard service.

We had a terrible experience !! THEY SOLD MY ROOM AND SENT ME COMPT TO ANOTHER HOTEL , THE EXCUSE WAS OUR ROOM "HAD A PROBLEM " AND THEY DIDI NOT KNOW WHENNIT WOULD BE READY. PERSONALLY I THINK IT WAS BECAUSE I BOOKED THROUGH ********** AND THEY SOLD IT FOR MORE $$$ SINCE THEY COMPTED THE ROOM IN ANOTHER HOTEL

The hotel, suite, and lounge were very good. The restaurant’s was not as good. Very lengthy time between order and food. About 45 minutes and it wasn’t very busy.

Fantastic old charm hotel just of the Plaza. Easy walking distance. Friendly staff. Very quiet. Top notch.

Beautiful views of the Country Club Plaza! Everyone there was super friendly & helpful! Older hotel, but completely upgraded. It was quite luxurious! Fun jazz musicians in the lounge, too! Easy walk to the Plaza for shopping & dining!

The staff is super nice and attentive! Place is beautiful. Did not make it to the Chaz restaurant but we heard it was fabulous from others. The plaza view from our room was gorgeous, lit up with Christmas lights.

Our stay was incredible! With the location you can walk right out the door to Plaza shopping and dining. The staff was so attentive and kind and the rooms were fantastic. Would highly recommend!

I stay in 20 hotels a year and the hotel service at the Raphael is the best is the industry! Valet to room service to the manager personally welcoming our family, I don’t know if I’ve ever Benn so welcomed at a hotel.