蒙蒂温泉與健康酒店(Hotel Monti Spa&Wellness)

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I stayed in a hotel this month, and it was not my first time. The food was bad this time. Dinner in the restaurant was tasteless, but worst of all was the breakfast. Very poor, the donuts were a few days old, bread too. I was very disappointed, because the hotel is not cheap.

Very disappointed. It has great location and everything looks great but the service is beyond all expectations. The pool is almost unusable, water is cold and we didn't use it. Kids could not use it at all. Bathrobes and slippers were not in the room. Tomorrow morning, after a rooms service, towels were not in the room. We had to ask for all. Dinner was quite poor and quest who came bit later had to ask for refill. They even limited dining time one night to one hour only, because they had some party planned in the dining area. All toghether, very disappointing.

I had a six months assignment with my organisation to Sarajevo. Over New Year Claudia came to visit me. She was in dire need of physiotherapy after an accident, but due to the pandemic she could not get it in our home country Austria. The Monti has an academic physiotherapist Mr. (Stefan). So we decided to give it a try. We did not regret it. Stefan is magic! But it was ultimately the engagement of Mr. Adi (reception) and Mrs Butmir (guest relations) who made it possible for us to move in, since we were already late with the booking. I have to mention that the whole reception staff is outstanding! The food is superb (chefs Adela and Amir) and Mr. Ervin (and Mr. Damir) and the rest of the service staff were super-helpful, and creative, so we decided to stay in the Monti for the remainder of my contract (94 days). We did not regret it. Every day in this unique hotel was a highlight, it would go to far to describe all what they did for us. The housekeeping is "gold standard", which is in particular of importance when you are staying for a longer period of time. The Monti is a new hotel built in the style of the Dinaric Alps. The surrounding nature is forested, pristine and beautiful. The indoor pool has 25 meters (!). The spa and the gym are top notch. The whole staff is lovely. We are looking forward to come again. Tipp: Ask Mr. Ervin (chef de rang) for a beef Wellington. It is not on the menu but no-one prepares it better than the staff of the Monti! Thank you Monti!!!

There was an issue with one of the front desk guys. Simply asking him to alert housekeepers to deliver more towels to the room and to do a light cleaning was simply too much for the front desk guy to handle. It was clean enough that he had a chip on his shoulder from the very first words. Maybe he should be behind the scenes collecting trash instead of front facing with customers.

Absolutely beautiful property situated in the woods. Nature around is stunning. They have a fabulous kids playground, indoor pool, jacuzzi that my kids really enjoyed. The food was also delicious. I read reviews that service wasn’t good at the restaurant but that was not our experience at all. The staff was super attentive and fast. Rooms are new, modern and comfortable. Couldn’t recommend this hotel highly enough.

The service in the restaurant is terrible. You are simply unable to order food. The waiters are very unpleasant and sarcastic. And I have been here three times since 2021. Everytime is the same experience.

We stayed at Monti end of Feb 2023 and didn’t want to leave) hotel itself looks amazing, beautiful location, nice food. Only One evening (out of 7)at the dinner did left us disappointed because they had some VIPs (I believe) so we all been left out where we couldn't even get a drink for the first 30minutes. We did complain to the reception straight away and did get apology and the next morning was like nothing ever happened. Massive thanks to restaurant boy Amil 👏🏻 great service , he looked after us every time he’s been on his shift! It was pleasure to meet him and kids loved him. We had our own table set up for breakfast and dinner! He always smiles,always asking if we need anything and even offer omelets or something different for breakfast what is not on the buffet So if you not kin on food they serve just ask! You will get something else! My partner don’t eat chicken so he had different soup/meals with no chicken!!! We did not asked for the name of mini bus drive (unfortunately) who was keep taking us to ski resort and back(and even shop)!this men, no words! You are amazing) they even let us to check out without any extra cost later then we suppose to. It was pleasure to stay at the hotel and meet so many nice people. Defiantly would recommend and we will be back ❤️

Excellent experience with organizing company event! Emina was great and easy to communicate with and make arrangements. Everything was ready in time and planned accordingly with Damir as event manager. Food was great and delicious, while Omar and Dean provided service on a high level. In general, professional approach, commitment, food and service are only parts where hotel Monti contributed and supported us to make a great event. Definitely recommended!