What a beautiful new hotel! Rooms are modern, well designed and spacious. The staff there are amazingly helpful and accommodating. Lovely breakfast buffet area and bubbly, helpful team greeting diners. Jessica, Cliff and Kinohi in reception were outstanding. They could not have been any more kind or helpful. Jessica even walked outdoors to find me when my room was ready. They printed travel docs for me, etc. Overall a five star experience. Nice that there’s a Starbucks next door to the hotel too! Food trucks in front in the evening are a fun and local food experience. They even offer painting on canvas and live music some evenings. Highly recommend this hotel.
When we checked-in the front desk people were really nice, when we got to the room we noticed that we were given an accessible room. We called right away to see if we could switch rooms we were told they were booked. I called ******* to check if maybe they could cancel our stay so we could move to a different hotel but apparently they could not do anything. This ruined our Hawaii vacation. I called almost everyday to see if we could switch rooms but no luck, I was told, because I booked from a third party, we were not a priority. I should have booked from their website, it's even cheaper! ******* gave us compensation for what happened but after we use that , I don't think I'll use any third party for bookings again. What a scam!