馥府 輕井澤陽光之風

We are always a big fan of Fufu. I have been staying at Fufu Hakone before and very convenient with Fufu brand. Fufu Karuizawa we are in love with you 🥰. Every staff from housekeeping, restaurant/ Lounge and front desk are very welcoming, very helpful. One phone call, within 20 mins Water will be delivered to our room. Spa salon ladies are very professional and welcoming. Message was like heaven. 🥰 I’m in love with their in room hot spring. 🥰 Especially shout out to the restaurant team. I don’t eat beef and raw food, the restaurant staff and the chef were so nice to accommodate my needed. Thank you very much🙏🏼🙏🏼 Excellent Customers services.Unforgettable stayed. Definitely we will be back.

Today I tried to reserve two premium rooms at Fufu Kyu Karuizawa at the JTB travel agency. One member of our group is gluten intolerant and we chose the Fufu brand because of the excellent food accommodation we received at Fufu Kawaguchiko in 2022. However, when the JTB staff telephoned to check that the dietary accommodations could be handled, the answer received was no. The reason: most soy sauce contains flour and food without soy sauce could not be prepared for a celiac sufferer. I wrote to Fufu using the Instagram link on its official website. The response from Fufu was that it doesn’t respond to “any and all requests“ sent via the social media links on its website. We are shocked and disappointed.