蔓達·羅森酒店

The Mandara Rosen Hotel is conveniently located very close to the sacred site in Kataragama, which is a great advantage for visitors coming to explore the area. The buffet for both dinner and breakfast is decent but quite average. There's a reasonable selection, though it doesn't stand out as something extraordinary. One issue I encountered was the delayed check-in. Despite the official check-in time being 2pm, I had to wait an additional 2 hours due to late checkouts from previous bookings. This was a bit of an inconvenience, especially after a long journey. However, the staff was helpful when it came to arranging an additional bed for our triple room, which was appreciated.

Drama! Drama! Drama! I was going to give them 2 star review but then the last minute drama made me change my mind. To be frank, the property is great in terms of location, design, room space, amenities, etc. Surprisingly, against all the bad reviews, we felt the food was great mostly except for one or two dishes. The restaurant staff were great and the food spread was thoughtful and tasted good. They were able to get some good picnic bag for our early morning safari as well. Rest....was the worst I have seen in all my years of travel. The management needs to rethink the staffing. Not one part of the stay was enjoyable because of the issues in hotel. 4 ppl at reception counter, but check in took its own sweet time. Then no coffee sachets in room, so we requested few and they said they will bring. We reminded after few hours and they said they will arrange, only to know from a housekeeping staff that they don't have stock of coffee because of high occupancy. Then the very rude and odd behaviour by pool attendant...refused to give us pool towels and limited to one per family (rest to get from room ourselves )and speaking very rudely. We went to front desk and asked and they said they will provide and pool attendant refused to listen to them as well. The next day similar issues with another family and then we realized that they don't have enough stock for the peak season for both room and pool towels and this recycling. We had booked through a travel agent, so apparently he had spoken to them and they were extra caring about us the second night. However, they felt they had to take revenge, so they held us hostage for an hour at the parking lot when we checked out because of payment issue between them and the travel agent. The travel agent apparently held up payment due to the issue, however they waited for us to get ready and leave the lobby to point out the issue and not earlier. Definitely do NOT recommend this place to stay.

The initial charm of Mandara Rosen quickly faded. While the grand architecture and spacious rooms offered promise, a closer look revealed significant issues. The rooms themselves were furnished with dated, stained furniture and an unpleasant odor lingered throughout all three rooms our group occupied. Disappointing for the price point. The food situation was a complete disaster. First day, we were served a bland vegetarian spread of multiple root vegetables - tempered beetroot with greens, tempered radishes, tempered potatoes, and an overcooked gourd curry with dhal curry. Who wants multiple root vegetables dishes for one meal? Our order was even messed up, with chicken served instead of fish. The buffet dinner wasn't much better, offering a variety of tasteless dishes. The coffee situation was the worst. A near-empty pot sat out, and upon requesting a refill, the server grudgingly brought back a pot that was clearly just watered-down leftover coffee. The entire restaurant staff seemed unfriendly and unhelpful, with no greetings or smiles. Next day, breakfast offered more options, but most things were still flavorless. For the price we paid, this stay was a huge letdown. This appears to be a management issue, and it's a shame to see such a beautiful place go downhill. I would not recommend the Mandara Rosen and won't be returning.

Worst service in Sri Lanka !! Restaurant was fine but on leaving …… no helpful staff. The room smelt musty and there was ingress of rain during a storm. My husband had to carry three suitcases down two flights of stairs, across a bridge, more steps. I gave HIM the tip for baggage - joking aside, it was dangerous. I went to sign out at Reception “Not here.” “Over there at the kiosk” A member of staff (young boy) stood at the kiosk made no attempt to move so I sat down in the Reception chairs. EVENTUALLY approached the kiosk again to say when they were ready I was ready to leave. At this time around five staff were standing around enjoying my delay. Husband was struggling to get the suitcases in the car. WOULD NOT RECOMMEND. They have A LOT of Coach parties and presumably press them for good reviews. I cannot imagine otherwise how they are so well thought of. If you like Coach parties and rudeness stay here.

Pleasant hotel, with good sized rooms. Good sized pool with sun loungers. Buffet style food, good choice and friendly staff. About a 30 minute wait for food off the menu card. Good WiFi. Kettle and water provided in the room. Good sized bathroom with toiletries.

We went to Kataragama for the Pooja and religious observances while back. This hotel is located close to the temple, devalaya and other religious areas but not within the city limits, therefore, the guests have the freedom for a calm environment while being relatively closer to the pooja areas. The hotel staff was very knowledgeable on the process in the temple and the devalaya. On our request they introduced us to a guide to assist us in those processes, which was very helpful. Although the hotel is located in a very good location and has a good knowledge of the religious matters (which is one of the main reasons to visit Kataragama), there is a big room for improvement in some areas. The main issue was the poor service. If there were only one or two people in the hotel with poor service, it is a personal issue (issue with that particular employee), however, if majority of the staff is providing an extremely poor service, it is an issue with the management. The staff was friendly. However, we noticed that they lack the training required for hotel staff. One example is that it took them over one our since our arrival around 3.00 pm to prepare our room. Sadly this period was not a busy period either. From what we noticed one family checked out during our stay in the lobby and another was waiting to be checked in similar to us. The room's cleanliness has to improve significantly. Some of the room furniture were broken (e.g. bed, tv, one chair). Hotel did not provide WIFI (not even for a fee). Some of the power sockets in the room were not working. The toilet amenities looked to be collected from different places and brands, and we felt that one time use bottles were refilled. The buffets did not have much variety however some of the items in the buffets were good in flavor. We booked directly and I strongly recommend against it. The direct booking was over two times more expensive than the prices given here. Anyway if you are visiting Kataragama sorely for religious matters, this hotel seems like a good place.