喜馬拉雅雕鴞酒店(Hotel Bubo Himalaya)

I am really surprised by the reviews mentioning "helpful staff" in this hotel. Unfortunately, it was not the case for me. As I entered the hotel, there were a few people sitting on the couch and watching TV, I thought they were the residents. I waited for a minute or so, and then one of the "residents" came to the counter. I told him that I had a booking via **********. Without a greeting or any sort of acknowledgement, he asked how much did I pay? I showed him the receipt and he took me to a room. The room was spacious, and it looked clean. So I unpacked and decided to take a shower. The bathroom was full of mould. I went downstairs and found the staff was lying on the couch with his feet up. I told him about the issue and asked him to switch to a different room. He was not happy with my request because I had "already used the room". and he followed me to the room to check. I kid you not, he tried to rub the mould from the shower head with his bare fingers!!! As he was rubbing the mould I asked him for a different room. I also told him that I am happy to take the towel I unfolded with me so that he can switch the folded one in this room. He reluctantly offered me a new room which was smaller but the bathroom looked cleaner than the previous one. I was very hungry so I went for a bite to eat. When I returned, I discovered that the toilet paper was hard- as if somebody dropped it in water and left it to dry. Also, the room stank of cigerattes. There was no internet either. When I went downstairs and told him about the toilet paper and smell, I told him that I had paid for the deluxe double room but I am happy to take the smaller room without the stench of smoke. I was hoping he would offer me a different room, instead, he was visibly annoyed and handed me a roll of toilet paper. I went upstairs and decided to leave. As I came downstairs, he was flicking channels on the TV. When I told him that I am checking out as I am not happy. He didn't speak a word. Luckily I got a refund from hotels. com. I don't know whether I was caught up on his bad day, or he was a new member of the team. I gave him several opportunities to rectify the problems, He failed on each and every step. The great location is the only positive thing here. The customer service was non-existent and none of the two rooms matched the pictures. Based on this experience, I don't recommend this hotel. There are several better ones around.

In unserem Nepal-Urlaub war dieses Hotel für zwei Wochen unser zuhause. Es war gut! Die Räume sind sauber und die Betten bequem. Der Hotelbesitzer Sanket ist sehr nett, wir sind Freunde geworden! Der Service ist sehr gut. Man kann ohne Probleme über das Hotel ein Taxi buchen oder Empfehlungen für gute Plätze in der Stadt bekommen. Das Frühstück im Hotel wird frisch zubereitet und ist sehr lecker. Direkt gegenüber vom Hotel befindet sich ein Restaurant, in dem man sehr gut Mittagessen oder Abendessen kann. Wir werden sehr gerne wieder in dieses Hotel zurückkommen!

We stood in this hotel 3 nights and we had lots of requests: trekking, air tickets, permits, airport pickups, finding good guide/porter, buying medicine, exchange money, covid test. Everything was no problem for Sanket and we enjoyed our stay in Nepal hassle free. Recommend