曼緹斯阿卡蓋拉野生動物旅館(Mantis Akagera Game Lodge)

Nice place to spend the night in the park

The hotel well located - just few minutes from the park reception, inside the national park. There was everything advertised: good room with balcony and view, bottle water, breakfast, pool, gym... We like our stay here and we are going to visit it once more in future. There was only one drawback on check out - we paid some additional 'fee' per night that was not previously stated nowhere.

Je suis tours operateur à Kigali, je ne vais pas critiquer l'hôtel, les chambres ont étés et sont très bien, l'extérieur piscine et restaurant bien aménagé, par contre , méfiance pour le service réservation, il ne répond pas rapidement aux mails, vous serez obligé de téléphoner, renvoyer un mail, envoyé la preuve de paiement de votre réservation, sans être certain que le service comptable en tienne compte, attention aux service facturation, il ne tient pas compte de vos paiement, c'est toujours aux clients de prouver ce qui a été payer, gros problème pour un Hôtel d'un groupe international personne ne parle français, dans un pays qui a la présidence de pays francophones. Plusieurs personnes m'on demandé de l'aide pour la réservation de l'Akagera Game Lodge, prix différents lors de la facturation par rapport au sites, pas de réponse aux mails, pas de réponse au téléphone. Alors si vous réserver chez eux, faite des je dis bien des copies de tout , vérifiez le prix facturés, le nombre de nuitées facturées, sinon vous aurez des problèmes, Akagara Game Lodge ne fait pas de remboursement en cas d'erreur se sa part;, mais une note de crédit, ce qui est incompréhensible de la part d'un groupe international comme Mantis. méfiance méfiance.

Wir waren mit einer größeren Reisegruppe im Juli diesen Jahres in der Akagera Game Lodge und waren sehr unzufrieden mit dem Manager des Hotels sowie dem Kundenservice. Vereinbarungen und Versprechen wurden nicht eingehalten. Emails nicht beantwortet und Geld für ein rechtzeitig storniertes Zimmer nicht zurückbezahlt. Seien Sie vorsichtig mit Vorauszahlungen.

Excelente!! Local fantastico, com envolvencia espetacular. Além do conforto interior, o espaço exterior esta desenhado de forma muito elegante, em consonancia com a natureza. Altamente recomendavel. Uma experiencia fantastica!!!

Got to say we loved the lodge in the off-season. Our room had a spectacular view of the lake, made for beautiful pictures and a marvellous sun rise. The lodge has all the amenities we needed, the room was comfortable and welcoming. The staff were friendly and helpful. The grounds were tranquil and romantic for us. We enjoyed lovely fireside coffee in the evening and got to meet some cool guests too. Would definitely love to spend more time here and soak in the ambiance.

This was my second visit to Akagera National Park and on the previous one, some 10 years or so ago, I stayed here as the NP opened up. It was 'nationalised, then and the service was as expected rather disorganised and haphazard with staff unaware of their duties and management inefficient. Reminiscent of the old Soviet style. So I was looking forward to see what had changed. Brighter booking system via a chain booker helped and after a false start the booking was as I required. 3 rooms on the balcony floor, first in English, 2nd in 'American'. Strangely and disappointingly there was not the usual concessionary price for East African Citizens which I queried to no avail. Possibly associated with South~African ownership? OH well. we had booked and documentation went well. We arrived to find the building a bit brighter and polished and the reception was excellent and a foretaste of what was to be the norm during our three night stay. Our rooms were together on the same corridor but not adjacent so no grumbles there. They were roomy and comfortable with a nice bed, a balcony with reasonable view to the lake in the valley below, and all modern conveniences. Swimming pool in the spacious grounds and adequate car parking in marked out areas. (This was odd as the 'details on booking said no private parking which had concerned us). Plenty of bars both inside the main building and elsewhere such as the swimming pool. Attentive service at all outlets. Meals such as dinner and breakfast were buffet style although the wait staff would bring dishes such as freshly cooked eggs and pancakes at breakfast to our table. Wine and beer at dinner too. The restaurant was noisy with some ill behaved guests to the discomfort of other diners and the staff offered us special service in another room on the final evening which was nice but why the heck did they just not tell the culprits to behave properly or throw them out which is no less than they deserved? Overall we enjoyed our three night stay and seeing the improvements.

We genuinely loved every moment of our stay here. I cannot express how much the staff made our stay. They were the most attentive / courteous and caring people we have ever met. We loved speaking to them every day, they are a credit to Akagera Game Lodge and really deserve so much recognition. A special thank vou to evervone that was working during our stay, we really wish we got everyone's names as everyone deserves a mention. Gastone in particular was incredible. We were taken care of better than we have been before and we have travelled a lot! The lodge is the most amazing experience, the food is delicious, The scenery and nature that surrounds you is honestly out of this world. We loved every morning waking up here, looking out our balcony to breath taking views, enjoying delicious breakfast's, heading off on our game drive, coming back to enjoy drinks by the pool, enjoying a delicious dinner and finishing our nights by the firepit with a lovely cosy blanket. We are already planning our next visit.