來自住宿之回應: Dear Nihama,Thank you so much for your wonderful and detailed feedback! We’re thrilled to hear that you enjoyed the spacious and creative design of the family room — we love that it provided both privacy and togetherness for your family. And we’re so happy the robot butler brought a smile to your face! We look forward to welcoming you and your family back for more memorable stays!Kind regardsKaan
來自住宿之回應: Dear TingYi,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team
來自住宿之回應: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that you appreciated the airport shuttle and the helpful service from our staff. We also take note of your comments regarding the surrounding area and breakfast, and we will continue working to improve. We hope to have the opportunity to welcome you again.Kind regardsKaan
來自住宿之回應: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the inconvenience you faced during check-in and with your room.This is certainly not the level of service we aim to provide. Your comments regarding the self-check-in process and the room assignment error are very concerning, and we will address this internally with our team to ensure it does not happen again.We understand how frustrating this must have been, especially when you were short on time. Please rest assured that we take your feedback seriously and will use it to improve.We would love the opportunity to welcome you again in the future and show you the quality of service we are known for.Kind regardsYour Hey Lou Hotel Team
Deguomomomo
標準特大床房 - 禁煙
入住日期 2024年6月
其他
8則評價
5.0/5
傑出
發佈於 2024年7月6日
乾淨衞生。
機場大巴在Hall E Gate9
來自住宿之回應: Dear Deguomomomo,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team
來自住宿之回應: Dear KoenigZ,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team
Stella32
標準特大床房 - 禁煙
入住日期 2024年9月
商務旅客
4則評價
4.0/5
很好
發佈於 2024年10月26日
房間衞生不錯,衹是自助入住比較麻煩
來自住宿之回應: Dear Stella,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team
來自住宿之回應: Dear Guest,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team
來自住宿之回應: Dear Guest,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team
訪客
標準特大床房 - 禁煙
入住日期 2025年1月
與好友旅遊
3則評價
5.0/5
傑出
發佈於 2025年3月18日
好的酒店,
來自住宿之回應: Dear Guest,thank you so much for your kind words!We’re happy to hear you had a perfect stay and enjoyed our hotel. We look forward to welcoming you again!Kind regardsKaan