肯德爾梅西百貨（邁阿密戴德店）附近酒店

酒店不錯,工作人員很好,早餐還可以,由於我們大部分早上在房間工作人員打掃衛生,所以在入住3天沒有讓我們的房間打掃,當我們要求乾淨的毛巾時,沒有。相反,我們得到了手巾。位置不是最好的,但我喜歡步行即可到達Target購物中心。除此之外,這是一個很好的住宿。

一切都和每個人都非常包容。我沒有任何抱怨,絕對推薦這家酒店。早餐可以通過改變冷凍煎蛋卷來更好一點,但他們仍然提供不同的選擇。

This is a little older property but the rooms are clean and spacious. Beds are comfy, and the breakfast is simple but good. It’s only about 20 minutes from the airport, but be aware that it is southwest of the airport, which puts it an hour outside of downtown Miami during rush hours. One odd note is that maid service was completely unavailable during our 4 night stay. I can only surmise that it’s due to the labor shortage that’s gripping the whole country. If we needed anything we had to go to the front desk. Unfortunately they made me feel like I was disturbing them when all I needed was fresh towels. The pool area is also in need of some good TLC.

Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!

以為離大沼澤公園很近，所以訂了這個酒店。我去開房間們，看到服務員正好往裡麪送毛巾，我隨口說了句多給一條啊，因為我們三個人，過來一個黑總管似的人馬上和服務員說明天退房后查一下毛巾數...我能飢餓的吃毛巾嗎😄

房間很乾淨,工作人員友好而禮貌。餐廳步行即可到達,提供食物。注意,現場停車,但可能不是免費的(在旅行前詢問價格)。我的住宿時間很短,因此無法評論女傭服務(不需要)。由於過敏,我更喜歡避免地毯,但這是很昂貴的。房間很乾淨,沒有壞地毯氣味。開車到邁阿密市中心只有10分鐘。

我預訂了這個地方,因爲所有評論都談到了它很棒的客戶服務。但在入住當天,我禮貌地詢問我是否可以提前一點入住,因爲我的工作情況不可預見。前台的女士(週日5月8日)非常粗魯和不屑一顧,她甚至沒有娛樂任何選擇,也沒有試圖對此禮貌,她也沒有提出給我打電話,以防房間提前開放。當我稍後回電詢問是否有可用的東西時,她只是說“不”,然後掛了電話。這麼多是爲了好的甚至體面的客戶服務。這個女人需要教如何提供良好的客戶服務。這甚至不是關於沒有房間提前。這是關於她的反應是多麼不屑一顧和徹頭徹尾的粗魯,好像她甚至都懶得關心。絕對令人沮喪!留在某個地方,有更好的工作人員,他們會在果醬中幫忙。

Todo 10/10

這是一個非常好的住宿地點。我正在訪問我的學生,它不可能是一個更好的位置。靠近一切。服務很棒。非常感謝早餐工作人員如此包容。特別感謝前台的阿德里安娜,在我不得不加班的時候,她幫我弄到了一個房間。