We have stayed at the inn many, many times and had booked a visit for early December. My daughter came down with pneumonia and I called to re-book and was told by a very snooty manager that they will all allow us to reschedule but “this will never happen again”. She then pressured me to make the arrangements there and then and was annoyed that I couldn’t commit to a date. I then spoke with another manager who also made it clear that they would make a one time exception and let us rebook but if we needed to cancel again there would be no refund. We arrived on a Friday with the knowledge that there was a nor’easter on the way Sunday but we knew we couldn’t reschedule and decided to play it by ear. We stayed in room 2 and upon opening the door to the room an extremely heavy aroma of air freshener hit us. We opened all the windows ( was freezing outside) and tried to air out the room. I began to get runny eyes and congestion from the smell. The room is also in desperate need of updating… the windows are rotting and everything looked old and worn. There was a lovely girl at the front desk who did move us to another room and that was appreciated. We had dinner at Ocean and it was truly terrible..my husband ordered lamb and specifically asked for it medium.. it came out rare and very fatty. Everything was over salted and had very little flavor and was quite expensive for a sub par meal. Then we decided with the forecast (12 inches of snow) which would start Saturday night and go all day Sunday that we would not be comfortable driving home that we would cut our stay short and leave Saturday morning. Of course there was no refund offered and I knew from my conversations with the managers there would be no offer of one. We will never return to the Cape Arundel and we have been coming here for the past ten years..you think that would count for something and they would have offered us a credit for another stay. The inn used to be lovely and well maintained..the main building is in poor condition and general maintenance does not exist. Again, with the trea**ent from management, the awful dinner and poor room conditions we will never be back
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