肯特戴斯酒店

I was charged $85.98 for a stay I did not use. I made the reservation with Days Inn reservations directly and was assured by the Reservation agent this particular Days Inn had an airport shuttle we had a flight delay and needed a room just for seven hours so it was imperative we had a shuttle to and from the airport. Once the reservation was made the agent transferred me directly to the hotel to request airport pick up where I was informed they did not have a shuttle. I asked them to please cancel the reservation as I needed a shuttle. There was no nonrefundable issue because I had made the reservation around 10 PM and inform them immediately on the same phone call I was not going to be able to use the reservation. To my dismay I was charged The full price of the room so I called the hotel directly and the receptionist said she would speak with the manager and get back with me when I never received a call back I called again and they said I could leave a message for the manager which I did and again no response so I called again and was told the manager was not in so I asked for an email address and sent an email to get this resolved. I never leave negative reviews, But I feel this is blatant thievery and very poor customer service if I cannot even get a reply or someone to speak with me instead of dodging phone calls. I would never stay here because this is a good indication of character and customer service at this establishment.